Overview
Benjamin Moore is a leading North American decorative paint brand known for exceptional colour quality and a strong presence among independent retailers, interior designers, and professional painters.
The brand operates through a network of independent retailers, company‑owned high‑street showrooms, and an online store in the UK.
Summary
The Product Training Specialist is based in the United Kingdom and is responsible for facilitating product training to drive continuous, sustainable learning for Benjamin Moore's sales force, stockists, and contractors in the UK and EU. The role works with key stakeholders to deliver product information and application guidance, supporting business success.
Responsibilities
- Collaborate with the sales team and BMUK leaders to plan, build, and implement customized training programs for target stockists and end‑user customers.
- Conduct “Train the Trainer” sessions for sales reps so they can deliver and reinforce product training for stockists and end-users.
- Maintain regular communication with sales leadership to ensure alignment on training plans and execution.
- Provide product support for sales and marketing events, or tradeshows.
- Act as a liaison between the product marketing team and R&D to test new products.
- Facilitate learning through a positive learning environment and group activities.
- Facilitate learning and development programs for sales representatives, stockists, and end‑users in subjects including product knowledge, product application, and complaint handling best practices.
- Monitor outcomes and effectiveness of training business plans and contributing activities.
- Assist the sales team with complaint resolution by lending technical support.
- Work collaboratively with the US‑based transformation & development team to leverage existing content and training tools.
- Build and/or tailor existing US or Canadian training programs to meet UK customer needs.
- Collaborate as part of cross‑functional teams to explore change management initiatives and growth programs for new product launches.
- Utilize available systems and technology to facilitate improved reporting and communication with internal customers.
Qualifications
- BA/BSc University degree preferred or equivalent industry business experience.
- Minimum of five years' work experience in Sales or Training.
- Excellent product application skills, including experience in spray.
- Fluent in English with an additional European language an advantage.
- Strong facilitation and training delivery skills in various formats and ability to learn and deliver technical content.
- Excellent oral, written communication and group presentation skills.
- Strong capability to plan, develop and facilitate live and virtual training.
- Ability to conduct training needs assessments.
- Consultative, planning, and organizational skills.
- Passion for continuous learning.
- Strong analytical skills to identify and troubleshoot user issues during training.
- Ability to adjust training strategies based on user feedback and changing project requirements.
- Demonstrated flexibility for changing priorities while demonstrating a sense of urgency.
- Excellent PC skills (MS Office, PowerPoint, etc.) and strong presentation skills.
- Ability to travel up to 50% (3 to 4 days a week to various locations) and work evenings and weekends when necessary.
- Ability to conduct the physical setup and execution of paint demonstrations.
- Maintains a professional demeanor and appearance at all times.
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