Description
Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit. Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers in places without reliable connectivity.
The Amazon Leo business operations team is looking for a Senior Partner Development Manager to join our Global Enterprise Services organization, supporting our rapidly growing partner ecosystem. You will serve as the primary technical point of contact for our strategic reseller partners, technology solution distributors (TSDs), and systems integrators who deliver Amazon Leo satellite connectivity to end customers across multiple verticals including maritime, energy, enterprise, and transportation.
This is not a sales role; instead, it offers you the opportunity to serve as the technical lead and 'voice of the partner' for organizations ranging from regional resellers to Fortune 500 systems integrators. You will provide dedicated technical support and guidance to ensure partners maintain high technical standards in their Amazon Leo service delivery, enabling them to successfully deploy, manage, and support satellite connectivity for their customers. Your technical acumen and partner-facing skills will enable you to effectively represent Amazon Leo within partner environments, driving discussions with partner technical teams regarding service implementation, integration challenges, support escalations, and technical optimization. You will provide proactive technical guidance to help partners plan and implement solutions using best practices, while keeping their Amazon Leo deployments operationally healthy and resilient. Additionally, you will coordinate partner onboarding and integration projects, applying project management skills to ensure successful technical delivery across the partner ecosystem.
This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations.
Key job responsibilities
- Serve as primary technical point of contact for strategic partners post-launch, ensuring optimal performance and technical success of Amazon Leo service delivery through partner channels
- Provide proactive technical guidance to partner technical teams, monitoring performance metrics and conducting regular technical reviews to maintain high service delivery standards
- Coordinate partner onboarding and integration projects, managing timelines, dependencies, and technical milestones across multiple partner accounts
- Manage technical support processes for partner-reported issues, ensuring rapid resolution and maintaining partner confidence in Amazon Leo technical capabilities
- Coordinate engineering support resources and drive technical optimization initiatives across the partner ecosystem
- Engage partners and their field teams in technical workshops and focused meetings to communicate technical best practices and post-sales support protocols
- Develop and refine partner-facing technical collateral, integration guides, and troubleshooting documentation
- Work closely with Partner Success Managers to align technical operations with business objectives while maintaining Amazon Leo's high standards for system performance
- Identify opportunities to improve partner technical capabilities through training, certification programs, and technical enablement initiatives
- Coordinate with Customer Delivery Engineers (CDEs) and Customer Delivery Managers (CDMs) for complex partner integrations requiring custom technical solutions or project coordination
- Enable rapid problem-solving protocols through direct operational integration and coordination with internal engineering teams
- Monitor partner service delivery quality, technical KPIs, and operational health metrics to drive continuous improvement
About the team
As a member of Global Enterprise Services (GES), you will be joining the Customer Delivery (CD) team, a customer-facing regional group of experts that serves as the technical execution engine behind all direct and indirect customers. You will work specifically with our partner ecosystem, supporting resellers, TSDs, and systems integrators who deliver Amazon Leo services to end customers.
Basic Qualifications
- Experience coordinating between technical teams, peers and business stakeholders
- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
- Knowledge of advanced English at CEFR level B2/C1
- Knowledge of advanced French at CEFR level B2/C1
- Experience in technical support or consulting in partner-facing roles
- Experience with operational and troubleshooting functions across two or more of the following technical domains: Networking, back-office integration, wireless telecommunications (satellite or cellular), cloud integration, partner systems integration
- Working knowledge of satellite communication systems including LEO/GEO architectures, RF fundamentals, link budgets, and antenna systems
- Experience with network troubleshooting across L2/L3 protocols, routing, switching, and WAN technologies
- Understanding of BSS/OSS integration patterns, API connectivity, and system integration architectures for telecommunications service providers
- Experience managing technical relationships with reseller partners, systems integrators, or technology distributors
Preferred Qualifications
- Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
- Bachelor's degree in a STEM field
- Experience in a 24x7 operational services or support environment
- AWS certification, such as, AWS Solutions Architect, or a similar cloud certification
- Experience with planning, performance metrics, and process improvement
- Experience as a technical lead supporting partner ecosystems, internally or externally in a partner-facing role
- Proven experience working with reseller partners, systems integrators, or technology distributors in telecommunications or satellite connectivity
- Track record in influencing partner technical teams in operational and strategic technical decisions
- Project management experience coordinating partner integrations, technical onboarding, or multi-stakeholder deployments
- Networking certifications (CCNA, CCNP, or equivalent) or telecommunications/satellite industry certifications
- Hands-on experience with satellite VSAT systems, ground segment operations, or telecommunications network operations
- Experience with telemetry monitoring, predictive analytics, and proactive network health management
- Knowledge of SD-WAN deployment, AWS integration patterns (Direct Connect, VPN, hybrid architectures), and cloud-native networking
- Understanding of SCADA systems, IoT connectivity, or industrial network architectures
- Experience developing partner technical training programs and certification frameworks
- Proven ability to diagnose complex multi-vendor integration issues across satellite, terrestrial, and cloud networks
- Background in incident management, SLA compliance, technical escalation procedures, and Tier 3 support
- Understanding of partner business models including reseller operations, systems integration, and technology distribution
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