Office Manager
Surrey RH1
Pay rate: £13.90 per hour based on a £29k annual salary
Compliance required: Right to Work, Basic DBS, CV, Driving Licence, DVLA Check
Role Overview
- To manage the smooth running of the office, administration and operations of the cleaning business.
- Administrative tasks as required including letters to customers, newsletters, maintenance of customer database, returns to ServiceMaster, post and emails.
- Customer Service – answering telephone calls from existing customers in a professional and courteous manner and dealing with their schedule changes, complaints and enquiries
- Sales – answering telephone calls from potential customers in a professional and courteous manner and booking quote appointments or timed cleans as appropriate.
- GDPR – security of customer and staff data to be paramount and IT security procedures to be followed.
- Purchasing – order stock and check it on delivery, order stationery and computer supplies as required.
HR resource management
- Administration and assistance in recruitment process, staff holiday management, sickness, minor disciplinary matters & staff retention.
- Manage training delivery for new maids and of ongoing training for staff.
- Ensure correct records are maintained and deliver basic in office training.
- Maintain driving licence, MOT & insurance records for staff.
- Update & maintain BUPA membership records
Job Requirements
- Speaking and hearing English clearly in person and on the telephone.
- Reading English on an average adult level.
- Writing English clearly.
- Establishing rapport with customers and employees.
- Excellent communication skills and good listening skills.
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