Contract Duration: 12 months (likely extension)
Pay Rate:
- £41.10 per hour PAYE
- IR35: Inside IR35
The Role
An exciting contract opportunity has arisen for an experienced NOC L2 Shift Service Engineer to join a high‑profile, secure operational environment supporting critical MOD and commercial services.
Working within a 24/7 Network Operations Centre, you will provide second‑line technical support across live infrastructure, managing incidents, service requests and design changes while ensuring service levels and contractual KPIs are met.
This is a shift‑based position involving 12‑hour day and night shifts as part of a rotating pattern, including bank holidays.
Key Responsibilities
- Deliver L2 technical support within a NOC environment, acting as an escalation point from L1 support
- Diagnose, analyse and resolve live service incidents and problems
- Act as the technical point of contact during major incidents and technical conference calls
- Interface with architects, on‑site engineers, third‑party suppliers and L3 engineering teams
- Apply change, configuration and incident management processes in line with ITSM principles
- Produce clear and concise technical documentation
- Operate within strict security and compliance requirements
Skills & Experience
- Strong networking knowledge with exposure to enterprise network environments
- Experience working in a NOC or service operations environment
- Understanding of Windows platforms and ITSM / ticketing tools
- Excellent written and verbal communication skills
- Ability to engage confidently with stakeholders at all levels
- Strong awareness of security and compliance obligations
- CCNA certification or equivalent hands‑on Cisco networking experience
- Experience supporting MOD, defence or highly regulated environments
Security Requirements
- Active SC clearance is essential (DV preferred)
- UK nationals only (UK Eyes Only environment)
Working Pattern
- 12‑hour shifts on a rotating 24/7 day and night pattern
- Bank holidays included (including Christmas and New Year)
- Minimal travel to other sites if required
Apply
If you are a skilled NOC or L2 Service Engineer looking for a long‑term contract in a secure and technically challenging environment, apply now for consideration.
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