Contract | Civic Recruitment Limited | United Kingdom
Posted On 23/04/2026
Job Information
- Work Experience: 4-5 years
- Technology / IT / Internet
- City: Islington
- Province: Islington
- Postal Code: N1
Job Description
3 month contract role with a Local Authority
Job Summary: We are seeking a Performance Analyst to join the Data Insights and Performance team within Public Health at a London Borough. This role focuses on analysing and reporting on complaints, Members’ enquiries and MPs’ enquiries, ensuring accurate, timely and compliant performance data. You will play a key role in developing dashboards, analysing trends, and providing actionable insights to support service improvement and decision-making. This is a hybrid role with a mix of office-based and remote working.
Key Duties/Accountabilities (Sample):
- Deliver statutory and corporate reporting for complaints, Members’ and MPs’ enquiries
- Design, develop and maintain performance reports and Power BI dashboards
- Define and track key performance indicators (KPIs) aligned to service objectives
- Analyse service performance data to identify trends, patterns and areas for improvement
- Automate reporting processes to improve efficiency and data accessibility
- Gather and document stakeholder requirements for reporting and analysis
- Produce ad-hoc analysis and insight reports for senior stakeholders
- Validate, cleanse and prepare data to ensure accuracy and consistency
- Maintain documentation for data definitions, QA processes and reporting standards
- Troubleshoot data quality issues and liaise with internal teams to resolve them
- Support audits and quality assurance processes for performance reporting
- Communicate insights effectively using data visualisation and storytelling techniques
- Ensure compliance with GDPR and data governance standards
Skills/Experience:
- Experience in performance analysis, data analysis or a similar role
- Strong experience handling, cleaning and analysing large datasets
- Experience developing and maintaining performance frameworks and KPIs
- Proficiency in tools such as Excel, SQL, Python or R
- Experience with Power BI or similar data visualisation tools
- Strong understanding of performance metrics and reporting
- Ability to gather and translate stakeholder requirements into analytical outputs
- Excellent written and verbal communication skills
- Strong analytical and problem-solving ability
- Ability to manage multiple priorities and meet deadlines
- Understanding of data validation, QA processes and audit requirements
- Knowledge of GDPR and data governance principles
- Experience completing statutory returns and reporting (highly desirable)
- Public sector or local authority experience (desirable)
Additional Information:
- Organisation: London Borough – Public Health / Data Insights and Performance.
- Location: Hybrid (approx. 3 days in office, 2 remote).
- Rate: Umbrella: £32.80 per hour.
#J-18808-Ljbffr