Job Title: Operations Manager - Technical / Hard Services
Responsible for managing and leading a team dedicated to the BT account, providing leadership, governance and technical oversight to the FM delivery teams, with a strong emphasis on Hard Services and critical building infrastructure. Ensure safe, compliant and efficient delivery of Hard & Soft FM services, providing technical governance, continuous improvement and strong client focus across all areas.
Key Responsibilities
- Be the primary strategic and technical operational support point for the BU Director
- Oversee all operational activity across the site with a strong focus on Hard Services delivery
- Provide governance and assurance across M&E systems, statutory compliance and asset lifecycle management
- Ensure full contractual, technical and regulatory compliance
- Oversee all client reporting, including technical and compliance performance
- Lead and develop technical and operational management teams
- Manage supply partners and specialist Hard Services vendors
- Drive operational efficiencies and continuous improvement
- Ensure CBRE technology platforms support operational and commercial outcomes
Key Skills / Experience / Requirements
- Proven senior technical or hard services leadership experience within Facilities Management
- Strong background in M&E systems, critical plant and statutory compliance
- Minimum of 5 years' experience in a senior FM, engineering or technical operations role
- Experience within corporate real estate or integrated FM environments
- Proven ability to manage large multi-disciplinary teams and specialist suppliers
- Strong knowledge of health & safety, compliance and risk management
- Excellent leadership, stakeholder management and communication skills
Salary & Benefits
Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family.
Learning & Development
Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways and unlimited training support on Talent Coach.
Diversity and Inclusion
At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.
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