Regional Operations Centre Manager

Job Title

Regional Operations Centre Manager

Reporting To

Security Operations Manager

Scope

UK&I and UKMEA – all activities within this JD apply on local and international scale.

Job Overview

To maintain the security and life safety of the client’s staff, property, information, operations and reputation.

Pay and Shift Pattern

Pay: £21.74 per hour. Shift pattern: 4 days on, 4 days off, 4 nights on, 4 days off.

Security System Responsibilities

• Oversee proactive management and monitoring of all security systems, including CCTV, access control, panic alarms.
• Carry out immediate triage and investigation into alarms arising from all security systems to reduce potential impact on bank operations.
• Work with the bank’s corporate security systems team and vendors to triage nuisance alarms and security system downtime.
• Provide the bank’s corporate security systems team and vendors with timely data arising from system alarms.
• Comply with Data Protection requirements in matters relating to investigations, databases, CCTV and access records.
• Report any equipment faults to the relevant vendor, providing correct details in a timely manner.
• Effectively report and escalates information regarding potential threats to Deutsche Bank from internal and external sources.
• Complete baseline CCTV patrols of all local and regional assets.

Events & Executive Protection Responsibilities

• Manage and oversee all emergency response activities for executive residences in conjunction with external monitoring companies and escalated into the bank and EEP management team.
• Maintain EEP records and implement changes upon instruction from EEP management.

Training, HR, and Personnel Responsibilities

• Carry out investigations and disciplinary activities.
• Liaise with Mitie HR for guidance with outstanding HR cases.
• Train and uplift ROCOs to undertake ROCM duties confidently.
• Report to Mitie site management any instances of insubordination, undesired conduct or negligence.
• Carry out performance reviews for ROCOs under your responsibility.
• Carry out and record quarterly welfare visits for all ROC/SCR personnel under your responsibility.
• Report safety hazards, injuries and first aid incidents within 12 hours.
• Carry out scenario exercises to test KOD knowledge and conduct training to close knowledge gaps.
• Maintain working knowledge of current Mitie HR policies.

Travel & Traveller Security Responsibilities

• Monitor, remain alert to, communicate, and escalated local and regional security events that might impact business travellers and/or operations.
• Contact travellers to establish safety and monitor/support travel disruptions.
• Carry out call‑tree tests to confirm staff safety in conflict regions.
• Demonstrate a good understanding of travel risk management.

Crisis and Emergency Response Responsibilities

• Effectively support Deutsche Bank Crisis Management procedures and processes.
• Respond to, manage, and escalated emergencies in accordance with Corporate Security and Non‑Financial Risk Management (NFRM) Key Operating Documents (KODs).
• Maintain working knowledge of the Incident Management Process.
• Assist with building evacuations when necessary.
• Manage, coordinate, and escalated emergency calls and incidents related to security and life safety events.
• Provide first aid if required during an emergency medical situation.

Compliance, Communication and Administrative Responsibilities

• Attend the weekly Sister Bank Conference call and produce comprehensive reports to the Client and Senior Management.
• Manage, review and implement agreed ROC/SCR KODs.
• Ensure ROC/SCR communication meets professional standards and take remedial action where below expectations.
• Maintain clear, concise radio and telephone communication with colleagues and Mitie management at all times.
• Deal with client and Deutsche Bank staff professionally, effectively and courteously.
• Record and escalated any security breaches in accordance with AIs.
• Attend weekly Ops meetings and brief ROC teams on threat intel, ops changes and events.
• Ensure adequate and effective staffing levels across ROC/SCR personnel.

Legal and Legislative Responsibilities

• Possess strong understanding of data privacy and GDPR and apply knowledge appropriately.
• Maintain records of data release forms for audit.

Skills and Competencies

• Strong command of the English language.
• Excellent spoken and written communication skills.
• Demonstrate calm and comforting demeanour during emergencies and incidents.
• Develop interpersonal skills and networking ability.
• Strong motivation and understanding of management techniques.
• Proactive, logical and inquisitive approach to security duties to deliver under pressure.

Authority

• Recommend changes to existing KODs to maintain security and safety of client property, information and staff.
• Suggest changes to equipment from an end‑user perspective to maintain effective ROC operations.

Nil Authority

• Cannot permanently alter assignment instructions without consent of Mitie management or the Client.
• Cannot alter records, reports or databases maintained by installed equipment.
• Cannot obtain goods or services amounting to capital expenditure without consent of Mitie management or the Client.

Benefits

We offer a flexible benefits scheme that can be tailored to your lifestyle, including virtual GP access, financial wellbeing support and salary finance options. Additional benefits include the Choice benefits platform for insurance and discounts, a cycle‑to‑work scheme, life cover, a save‑as‑you‑earn scheme and a Mitie Matching Share Plan. Recognition and rewards such as Mitie Stars and competitive prizes are also available.

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