Job Description
Established in 2013, Sapphire Utility Solutions quickly became the partner of choice for many clients across the UK in our chosen markets. We provide award‑winning services to the clean water, wastewater, gas, multi‑utilities and the highways sector. We are passionate about working alongside our clients and partners to maintain the utility services essential to modern life throughout the UK.
Pay: £40,000 - £45,000 per year. Location: Bristol. Hours: 50 hours per week, Monday to Friday, 6am - 4pm.
Role Overview
We are actively looking to recruit a contract manager in our highways south division; a key member of the Sapphire business with front‑line management and day‑to‑day responsibility for safety, quality, environment, cost control, customer and client satisfaction.
Key Accountabilities
- Work as directed by the Operations Manager, ensuring all operations are carried out safely and cost‑effectively while maintaining the highest standard of quality and safety, and meeting client specifications.
- Plan works, supervise and monitor teams to consistently deliver value against budget.
- Ensure technical compliance with agreed policies and procedures.
- Maintain compliance with programme and plan, anticipating issues and taking appropriate actions.
- Weekly invoicing of responsible contracts including accurate data management.
- Engage with third parties and internal stakeholders to promote and drive innovation, resulting in more efficient ways of working.
- Support supervisors to ensure they have the right competencies, equipment and resources to fulfil daily duties.
- When the Operations Manager is absent, complete, collate and submit all staff time sheets, plant sheets, invoicing, GRN’s and other business documents ensuring accuracy and timeliness.
Responsibilities (but not limited to)
- Responsible for site activity from start to finish for our employees, even when put to work by our client.
- Plan and programme the daily work to use all resources efficiently, ensuring delivery against objectives and required outcomes.
- Ensure personal safety and that of other personnel under your authority, and of members of the public.
- Report all accidents, dangerous occurrences and near‑miss incidents on the company statutory forms.
- Maintain good relationships and set a personal example when visiting locations, client councils and public.
- Carry out Risk and COSHH Assessments, Method Statements, Safety and Quality inspections as required.
- Implement company safety policy and quality / environment & security procedures.
- Set high standards of health, safety, quality and environmental awareness.
- Ensure all persons wear correct personal protective equipment as required for the task.
- Guarantee that company vehicles and equipment are clean, calibrated and safe to use.
- Ensure persons under your authority are made aware of their responsibilities.
- Identify and promote training for subordinate staff.
- Review operational shift arrangements and update as required.
- Support client and staff with technical advice and problem resolution.
- Resolve customer complaints with a strong customer focus, supporting an increased OFGEM score.
- Carry out investigations into technical non‑compliance and safety‑related incidents and near misses.
- Consider new and alternate ways of working, seeking efficiency and improvements.
- Ensure compliance with all health & safety requirements.
- Weekly reporting of responsible contracts performance.
- General tasks as required and directed in support of the Operations Manager.
- Carry out site inspections and audits in accordance with company guidelines and client requirements, ensuring that corrective actions are put in place and closed out according to the business process.
Training & Qualifications
- O Levels / GCSE / NVQ
- Technical Qualification
- SMSTS
- NVQ Level 3 Management
Knowledge & Experience
- Direct supervisory experience
- Experience in jetting and camera works
- STC, Environmental Awareness
Skills
- People management and leadership skills
- Customer service skills
- Team working
- Planning, programming & invoicing
- Reasonable IT skills
- Good multitasker
What You Will Get In Return
As part of the Lanes Group – the UK’s largest independent provider – we are committed to fostering a workplace culture that prioritises the well‑being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual’s unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity.
Benefits
- Holidays
- Vehicle
- Pension
- Death in service
- Company car
- Free parking
Other Information
Job Types: Full‑time, Permanent. Work Location: In‑person. Experience: Project Management – 1 year (preferred). This position is open to internal and external candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an internal application form and submit to recruitment.
We are an equal opportunities employer and welcome applications from under‑represented members of the community. Strictly no agencies please.
Company Links
Lanes – https://www.lanesgroup.com/
Lanes I – https://lanes-infra.com/
SUS – https://sus.co.uk/
Clearflow – https://www.clearflowltd.com/
AQS – https://aqsenvironmentalsolutions.ie/
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