Job Title: Operations Manager
Department: Operations
Location: Cambridge
Salary: £50,000-£65,000
Employment Type: Permanent
Direct Reports: Operations Team & Field-Based Installation Teams
Date: April 2026
Job Purpose
This is a key leadership position within a growing renewable energy business, responsible for driving the day-to-day performance of the operations function and supporting the successful delivery of installation projects across the UK. The Operations Manager will act as the central link between office-based teams, site teams, and senior leadership, ensuring all projects are delivered efficiently, compliantly, and to a high standard. This role requires a proactive, solutions-focused individual with strong organisational capability and a solid understanding of construction and renewable technologies, able to balance technical oversight with people leadership and commercial awareness.
Key Responsibilities
- Take full ownership of daily operations across installation and support teams
- Drive efficiency across workflows, ensuring projects move smoothly from sale through to commissioning
- Manage work in progress, maintaining visibility across all live jobs
- Lead, develop, and mentor the operations team through structured 1:1s, reviews, and ongoing support
- Build a high-performing team culture, identifying and developing future talent
- Plan and manage resources effectively, including scheduling, holidays, and absence management
- Act as a key escalation point for operational and technical issues, supporting resolution where required
- Work closely with site teams to ensure all pre-installation requirements are in place
- Ensure all commissioning and compliance documentation is accurate and completed on time
- Develop strong technical knowledge across solar, heating, and wider renewable technologies
- Oversee stock control, procurement, and forecasting to support operational delivery
- Collaborate closely with Sales to ensure clear and accurate handovers
- Work alongside Finance to ensure all operational data supports invoicing and commercial processes
Decision-Making Authority
- Responsible for day-to-day operational decision-making in line with business policies
- Authority over resource allocation, workflow prioritisation, and team management
- Input into wider operational strategy and business improvements
Internal Relationships
- Sales Team: Ensure seamless project handovers and alignment on delivery
- Finance Team: Support accurate invoicing and commercial processes
- Head Office Functions: Collaborate on operational performance and strategy
- Installation Teams: Provide leadership, coordination, and ongoing support
External Relationships
- Customers: Maintain a high level of service and communication throughout project delivery
- Suppliers: Manage procurement, stock flow, and delivery timelines
- Regulatory & External Bodies: Ensure compliance with industry standards and requirements
Qualifications & Education
Essential
- Minimum 5 GCSEs (A–C) or equivalent
- Proficient in Microsoft Office
Desirable
- Electrical or Plumbing qualification
- Experience within renewable energy (Solar PV, Heat Pumps, etc.)
- Experience with systems such as HubSpot, Odoo, or Xero
Experience
Essential
- 3+ years' experience in an operations management role
- 3+ years leading and managing teams
- Strong understanding of construction, installations, or renewable environments
Desirable
- Background in electrical, plumbing, or renewable technologies
Technical Competencies
- Strong operational planning and coordination skills
- Commercial awareness and understanding of project delivery
- Ability to manage multiple workstreams in a fast-paced environment
- Confident using CRM and operational systems
- Strong understanding of industry standards and processes
- Full UK driving licence
Behavioural Competencies
- Professional, credible, and solutions-focused
- Strong leadership with the ability to motivate and develop teams
- Calm under pressure with excellent problem-solving ability
- Highly organised with strong attention to detail
- Effective communicator across all levels of the business
- Proactive and self-driven, with a hands-on approach
- Ability to drive continuous improvement and challenge processes
- Strong emotional intelligence and team awareness
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