An exciting opportunity for a dynamic, innovative, and commercially savvy Operations Manager to lead a premium boutique fitness studio.
This role is ideal for an experienced fitness or wellness leader who thrives on building community, delivering exceptional member experiences, and driving strong commercial performance. You will oversee the full operational function across two studio locations, leading from the front both on the studio floor and behind the scenes, with clear growth targets to achieve and a focus on identifying new opportunities for growth and innovation. We are looking for someone with a strong growth-oriented mindset - able to put effective operations in place so current sites run smoothly, while actively driving expansion and development with energy and ambition.
The Company:
Our client is a well-established boutique fitness brand operating within the premium studio space. Known for delivering innovative, results-driven training experiences and fostering a strong sense of community, the business offers a high-quality member experience supported by a passionate and professional team.
With two locations already established in West London and further expansion planned, this is a company that values leadership, culture, and long-term growth.
The Basics:
- £45,000-£55,000 salary, depending on experience
- Full-time role (40 hours per week minimum) 9am-6pm
- 1 weekend day worked each week (in place of a weekday)
- Flexibility required for early, late, and occasional out-of-hours work
- 28 days annual leave inc bank holidays
- Performance-based incentives/commission structure
- Perks: career development opportunities, involvement in a growing brand, supportive leadership environment
The Role:
Studio Leadership + Community
- Act as the face of the studio, delivering an exceptional and welcoming client experience
- Build strong relationships with members and create a positive, inclusive community
- Engage with the local area to increase brand awareness and drive new business
- Lead by example, setting high standards for service, professionalism, and energy
- Maintain a strong, motivated team culture
Commercial Performance + Sales
- Drive membership growth and retention
- Meet and exceed sales targets across memberships, classes, and retail
- Support sales conversions both in person and through digital channels
- Identify opportunities to increase revenue and improve client retention
- Monitor performance metrics and report on business progress
Studio Operations
- Oversee the smooth day-to-day running of the studio
- Maintain exceptional standards of cleanliness, presentation, and brand alignment
- Manage studio systems for bookings, memberships, and scheduling
- Liaise with external contractors and service providers as required
- Proactively resolve operational issues
Management + Administration
- Lead, support, and develop a team of front-of-house staff
- Manage staff scheduling, rotas, and class cover
- Support recruitment, onboarding, and training of new team members
- Liaise with HR on staffing and administrative processes
- Track and submit staff hours for payroll
- Prepare weekly reports and communicate performance insights to leadership and team
Client Experience + Engagement
- Deliver excellent client-facing service and lead from the front
- Build meaningful relationships with clients and instructors
- Ensure all team members effectively communicate promotions, events, and offerings
- Gather client feedback and identify opportunities to enhance the experience
Retail + Marketing Support
- Oversee retail stock management, ordering, and merchandising
- Ensure retail presentation aligns with brand standards and supports sales
- Collaborate with marketing on campaigns and studio initiatives
- Contribute ideas for growth, content, and community engagement
- Support local marketing and social media activity where required
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