Service Advisor – Volkswagen Sheffield
Location: Sheffield, South Yorkshire
At JCT600, our Service Advisors are essential to delivering an efficient and professional aftersales experience. You’ll be the trusted point of contact for customers throughout their vehicle servicing journey, ensuring clear communication and smooth coordination between customers and the workshop team. Your role is key to building long‑lasting customer relationships by managing expectations and delivering excellent service every step of the way.
Your Day‑to‑day Will Include:
- Scheduling and managing vehicle service appointments and repairs.
- Advising customers on necessary maintenance and repair work clearly and accurately.
- Coordinating with workshop technicians to monitor job progress and completion.
- Ensuring all service documentation and systems are up to date and compliant.
What We’re Looking For:
- Previous experience in a service advisor or automotive customer support role (preferred).
- An empathetic approach that builds trust, with the ability to respond to our customers with care and professionalism.
- Ability to multitask and manage workload efficiently in a busy environment.
What We Offer:
- Comprehensive package + bonus.
- Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years).
- Family support: Enhanced paid maternity and paternity leave.
- Wellbeing & protection: Life assurance, pension, enhanced sickness cover.
- Training & development: From foundation to advanced levels through brand partner training and JCT600 academies.
- Colleague car purchase scheme & servicing discounts.
- Cycle‑to‑work and discounted gym schemes.
Inclusivity & Diversity
JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. As part of our commitment to being an inclusive business, we’re proud to be a Disability Confident employer. We try our hardest to make JCT600 feel like a home from home for all of our colleagues, to support everyone to be our true selves every day, and to represent the wonderful communities we serve.
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