Key Responsibilities
- Work across multiple channels including emails, phones, live chat and social media.
- Work toward achievable department targets while maintaining high quality at each point of contact.
- Engage with customers daily in a polite, professional manner.
- Assist customers with all queries regarding product advice and general service queries.
- Collaborate with team members and different departments to enhance overall customer service.
- Utilise ongoing training to deepen product knowledge and deliver top‑notch service.
Requirements
- Strong written and verbal communication skills.
- Willingness to learn and develop new skills.
- A professional, friendly and hard‑working individual.
- Early promise of showing our core values – Show up, Dig in and get it Done.
Benefits
Career Development
- Access bespoke development programmes designed by our in‑house L&D team.
- Continued development through our upskilling programme delivered with an industry‑leading training provider.
Enhanced Leave
- 25 days annual leave plus bank holidays.
- Option to take a day off on your birthday.
- Enhanced maternity and paternity pay, depending on length of service.
- Up to 10 days compassionate leave.
- Buy back up to 3 days each year.
- Unlock 2 days volunteer leave after 12 months.
Wellbeing Support
- Access face‑to‑face and virtual appointments with an in‑house GP.
- Access an in‑house CBT therapist.
- Book appointments with an in‑house dentist for routine check‑ups and emergencies.
- Access the 247 Employee Assistance Programme (EAP) provided by Bupa.
- State‑of‑the‑art on‑site gym at our Manchester offices.
- Access to an on‑site physio.
Other Perks
- Save up to 12% on personal tech through our salary sacrifice scheme.
- Up to 50% staff discount on THG brands.
- On‑site staff shop.
- On‑site barber services.
- Referral bonus up to £1000 when a referred candidate passes probation.
- Anniversary gifts for 5 and 10 years of service.
We are an equal opportunities employer. We’re committed to creating a diverse and inclusive workplace that allows everyone to thrive, and strongly encourage applications from all backgrounds and identities.
THG Ingenuity is proud to be a Disability Confident and Committed employer. If you are invited to interview, please let us know if any reasonable adjustments are required to enable you to perform to the best of your ability.
THG Ingenuity is committed to creating a diverse & inclusive environment and welcomes applications from all sections of the community.
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