Contract | Civic Recruitment Limited | United Kingdom
Posted On 24/04/2026
Job Information
Work Experience 1-3 years
Personal and Household Services
City Enfield
Province Enfield
Postal Code EN1
Job Description
2-3 month contract role with a Local Authority
Job Summary:
- Plan, schedule, and coordinate responsive and programmed repairs within a social housing environment.
- Ensure optimal allocation of operatives and subcontractors to maximise productivity and meet service targets.
- Act as a key point of contact for residents, managing appointments, resolving issues, and maintaining high customer service standards.
- Work in a fast‑paced, high‑volume environment handling complex, multi‑trade repair workflows.
Key Duties/Accountabilities (Sample):
- Schedule and manage repair appointments, ensuring the right operatives are assigned efficiently.
- Coordinate multiple trades and subcontractors for complex and interdependent repair works.
- Monitor real‑time schedules and proactively adjust to avoid service failures or missed appointments.
- Prioritise emergency and urgent repairs in line with statutory and policy requirements.
- Liaise with residents, internal teams, and external contractors to ensure smooth service delivery.
- Handle customer enquiries, complaints, and service recovery with professionalism.
- Raise and manage work orders, including subcontractor referrals where required.
- Track and report on performance metrics such as productivity, missed appointments, and customer satisfaction.
- Maintain accurate records and ensure systems are updated in real time.
- Support onboarding and induction of new staff when required.
Skills/Experience:
- Proven experience as a Repairs Planner within social housing (essential).
- Strong knowledge of building repairs, trade dependencies, and scheduling requirements.
- Experience using planning/scheduling systems (e.g. workforce management or repairs systems).
- Excellent organisational and time management skills in a high‑volume environment.
- Strong customer service and conflict resolution skills.
- Ability to prioritise and manage multiple workstreams under pressure.
- Good understanding of contractor management and service delivery standards.
- Effective communication skills with both technical and non‑technical stakeholders.
- Knowledge of health & safety, housing regulations, and compliance (desirable).
Additional Information:
Location: Hybrid (2–3 days in office, Edmonton Green; remainder WFH).
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