Overview
Operations Manager - (PFI Contract management) - North Somerset
Responsibilities
- Oversee daily operational activities to ensure efficiency, productivity, and quality standards are met
- Lead and manage the operational team, providing guidance, support, and performance management
- Develop and implement operational policies, procedures, and best practices
- Coordinate with other departments to optimise workflow and resource utilisation
- Monitor key performance indicators (KPIs) and prepare reports for senior management
- Manage budgets, control costs, and identify opportunities for process improvements
- Ensure compliance with health and safety regulations and industry standards
- Maintain strong relationships with clients, suppliers, and stakeholders
- Lead initiatives to improve customer satisfaction and operational effectiveness
Required Skills & Qualifications
- Proven experience - 2/3 years PFI Contract Management
- Technical or FM qualification - ideally IWFM or NEBOSH
- Strong leadership and team management skills with the ability to motivate and develop staff
- Excellent organisational and problem-solving abilities
- Sound understanding of health and safety regulations and compliance standards
- Financial acumen with experience managing budgets and controlling costs
- Exceptional communication and interpersonal skills
- Proficiency in relevant software and systems, such as ERP or warehouse management systems
- Relevant qualifications, such as a degree in Business Management, Logistics, or related field, are desirable
- Certifications in project management
- Strong analytical skills with the ability to interpret data and generate actionable insights
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