Sales Process and Network Development Section Manager

Sales Process and Network Development Section Manager

At Honda we embrace inclusion in our various policies, so whilst our contracts state that the hours are as required to fulfil the role with a minimum of 35 hours per week, we offer flexibility for when you work. The regular office hours are 08:00 – 16:00 Monday to Thursday with a half hour lunch break & 08:00 – 13:00 on a Friday. However, we offer flexibility of when you work with our daily flex‑time start of between 07:00 and 11:00 providing that there is no business requirement.

Whilst there is no contractual right to work from home, the flexibility we offer is that you can request to work from home 2 days per week, again providing there is no business requirement to attend the office.

Role: Reporting to the Head of Network Development and Branding, the Sales Process and Network Development Section Manager leads the implementation and continuous evolution of Honda Sales Operational Standards, network mapping, and the KPI–DOC structure. The role owns contract and supplier governance and directs the work of the Retail Environment Specialist and the Network & Commercial Specialist to ensure consistent execution and measurable improvement in customer experience and dealer performance.

Main Responsibilities

Sales Process Implementation & Evolution

• Oversee the creation, implementation and ongoing evolution of Honda sales processes at dealer level.
• Ensure consistent delivery across all branches, setting adoption expectations and timelines.
• Embed the KPI–DOC structure in branch and dealer routines to support visibility and continuous improvement.

Network Mapping & Coverage

• Develop and maintain the network map to ensure appropriate coverage, capacity, and capability.
• Highlight branch-level risks/opportunities and coordinate support where needed.
• Lead contract management and supplier relationships, safeguarding best value and compliance.
• Ensure supplier deliverables match current Honda standards and program requirements, with timelines aligned to digital, franchise, and showroom initiatives.
• Manage and support the Retail Environment Specialist and the Network & Commercial Specialist, setting objectives and clear deliverables.
• Bring together digital, franchise standards, and implementation owners to deliver branch‑ready solutions, with training, communications, and local support in place.

Performance Monitoring & KPIs

• Monitor and report on business progress and key performance indicators.
• Use KPI findings to recommend corrective actions and track their completion.

Market and Competitive Insights

• Monitor competitors’ evolution in their formats and customer propositions and share implications for branch actions and prioritisation.

Standards & Customer Journey Alignment

• Ensure all stakeholders are aligned to Honda’s standards and the customer journey, addressing gaps through coaching and action plans.

Planning & Objectives

• Contribute to business planning and the achievement of objectives, confirming resources and sequencing for branch interventions.

Qualifications, skills and experience

Required

• Strategic change management and commercial awareness.
• Results‑oriented, able to balance priorities and meet tight deadlines.
• Strong stakeholder management with the ability to influence, coach and train.
• Excellent networking, relationship building, and supplier management skills.
• High level of personal integrity and presence.
• An interest in Motorcycles.

Honda is committed to the principle of equal opportunity in the workplace for all employees, temporary workers, contractors, applicants and visitors. Honda also encourages respect for the individual differences and talents of others while making full use of one's own abilities, based on Honda's philosophy of respect for the individual.

At Honda, we value and celebrate diversity and are committed to being a fair, non‑discriminatory company that promotes and welcomes the uniqueness and differences of people around the world. We recognise that a diverse workforce allows for different ideas and perspectives, and we encourage everyone to share them. We strive to foster a culture of belonging that is consistent with Honda's core values and lived out in the way we work and respect each other. For us at Honda, diversifying our workforce means increasing its overall strength by providing people with equal opportunities – regardless of personal characteristics or previous careers.

This commitment flows directly from the Honda philosophy and the belief that we are all working towards a common goal. Honda recruits, hires, trains and promotes the most qualified/experienced individuals at all levels without regard to race, origin, religion or belief, gender, sexual orientation, age, disability or any other protected characteristic.

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