Overview of the Business
Our client is a premium, high-quality food business with a strong reputation in the UK market, specialising in artisanal and speciality products. Supplying both retail and foodservice channels, the company operates across a portfolio of branded and Own Label ranges, with a focus on quality, provenance and long-term customer partnerships.
With continued growth across key accounts, the business is looking to strengthen its commercial team with a National Account Manager to drive performance across one of their most strategic customers.
Overview of the Role
This role is responsible for managing a key retail customer, with full accountability for delivering profitable growth across both branded and Own Label ranges.
You will play a central role in developing customer relationships, leading commercial planning and ensuring delivery against volume, value and margin targets. The position requires a highly organised and commercially astute individual who can operate cross-functionally and influence both internal and external stakeholders.
Responsibilities
- Deliver against agreed targets for volume, revenue and commercial margin.
- Own the forecasting process, working cross-functionally with Supply Chain and Finance to ensure accurate and robust projections.
- Identify and manage risks and opportunities to ensure delivery of budget.
- Lead and deliver successful NPD launches, driving incremental growth across the portfolio.
- Develop a deep understanding of customer strategy and translate this into clear internal plans.
- Act as the key interface between the customer and internal teams, facilitating alignment and execution.
- Build and execute a structured customer contact strategy across all levels and functions.
- Lead customer projects internally, ensuring delivery of both branded and Own Label propositions.
- Implement pricing strategies, including cost price increases, while maintaining strong customer relationships.
- Contribute to the annual budgeting process for assigned customers.
- Manage and resolve credit and debit claims in collaboration with Finance teams.
Qualifications
- Experience within a Sales or Account Management role, ideally within food or FMCG.
- Strong commercial acumen with experience managing budgets and P&L performance.
- Proven experience managing complex forecasting and delivering against targets.
- Excellent analytical and numerical capability with strong attention to detail.
- Strong communication and interpersonal skills, with the ability to influence stakeholders at all levels.
- Ability to interpret data and translate into actionable commercial plans.
- Highly organised with strong project management capability.
- Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook).