TPI/Senior TPI Account Managers

TPI Account Manager/Senior TPI Account Manager

Salary £35k - £60k + Bonus

Location: Head Office, Lytham St Annes (Hybrid working pattern)

If you’re ready to join forces with a team that’s as passionate about sustainability as it is about providing top-tier service, then read on.

Introduction

Evolve Energy is currently going through a period of expansion, which has resulted in us having several new requirements within the business. We are looking for a TPI Account Manager and a Senior TPI Account Manager to join our Corporate Accounts team.

Role Purpose

The Account Manager roles will form part of the Corporate Accounts team and will be responsible for managing our Third-Party Intermediary (TPI) accounts, ensuring that the TPIs and customers are always provided with a high level of service. The roles will be an integral part of the team and will be there to effectively drive quality and service. The roles act as the primary point of contact between the company and its’ clients.

Duties and Responsibilities

• Manage TPI accounts to ensure excellent quality and service is provided, including managing engagement through telephone and face to face meetings
• Manage renewal portfolio to maximise retention and revenue
• Building awareness and reporting on Evolve Energy KPIs
• Proactively develop and improve propositions with TPIs, identifying additional areas of added value business for both parties
• Monitor and report on competitor and TPI activity
• Understand and manage TPI portfolio performance – rates, consumption, debt etc.
• Understand key business processes and how Evolve Energy’s internal software is used to manage these

Personal skills and experience

• Previous experience working in a B2B Energy Supplier or TPI Account Management role
• Proven ability to manager customer relationships, a high workload, and balance priorities
• Possess strong planner, organisational, presentation, documentation, and report writing skills
• Must be comfortable working in a fast paced, ever-changing environment
• Establish and maintain excellent working relationships with partner organisations and affiliates
• Ability to exploit opportunities that are complementary to the business goals
• Achieve excellence through delivery of market leading customer service
• An understanding of managing TPI portfolio performance – rates, consumption, debt etc.

The ideal candidate

You will be come from a strong Account Management background, ideally within the Energy industry. You will be a strong communicator and a results-driven individual. Proven experience in account management, sales or customer success is essential. Demonstrable skills include revenue growth within accounts, customer satisfaction, client retention and account profitability.

If you’re ready to be part of a passionate, collaborative team that’s driving change in the energy sector, we’d love to hear from you.