KEY ACCOUNT MANAGER – MANCHESTER/ NORTH
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
WE’RE HIRING! KEY ACCOUNT MANAGER –
Are you the kind of person who can walk into a café, clock the fridge layout and already be thinking: “XOXO belongs here”? Do you thrive on building real relationships and bringing bold brands to life in the real world? Well, look no further.
We’re looking for a standout Key Account Manager to drive visibility, volume and vibrant partnerships across North England. If you’re obsessed with growing challenger brands, building standout customer relationships and bringing a category to life, we want to hear from you.
WHAT YOU’LL BE DOING
Territory Account Management
● Own and grow a portfolio of key independent accounts and regional chains across North England (Based in Manchester)
● Drive volume and visibility via promotional sell-in, merchandising and trade activation
● Build strong, long-term relationships with cafés, bars, convenience stores and lifestyle retailers
● Lead sell-in conversations with cafés, bars, convenience stores and lifestyle retailers
Execution & Sales Performance
● Deliver against monthly volume, distribution and menu listing targets
● Own CRM and reporting across your accounts
● Monitor trade compliance and in-store promotional performance
Field Intelligence & Feedback
● Share market, shopper and competitor insights to help guide commercial strategy
● Feed into product innovation and channel-specific execution plans
Collaboration & Development
● Work closely with the Head of OOH for coaching, performance tracking and support
● Partner with Wholesale NAM to ensure smooth handovers & volume uplifts
WHO YOU ARE
Previous experience working with independent cafés, bars or lifestyle retailers
Strong understanding of café or lifestyle-led retail landscapes
A confident communicator, commercially astute and naturally self-led
Proven success in sales, account management or customer success
Comfortable working in a fast-paced, high-growth environment
Passion for culture-led, disruptive brands
STRUCTURE OF ROLE
Reports to: Head of OOH
Works with: Wholesale NAM, Sales Director, Marketing, Ops
Customers: Key regional independents, café groups, bars & lifestyle-led retailers
PURPOSE OF ROLE
Your job is to drive volume and visibility across North England through exceptional account management, new business development, and trade execution.
The KAM is the face of XOXO Soda for local accounts — delivering standout customer experiences that turn first-time stockists into long-term partners.
MEASURES OF SUCCESS
New account wins across region
Distribution, menu listings, and multisite targets
Repeat order rate & uplift in volume
Effective trade promotion & compliance
Strong customer relationships & retention
WHY JOIN US?
Be part of a fast-growing brand shaking up the drinks industry
Competitive salary
Join a fun, ambitious, and high-energy team that’s obsessed with what we do
Make a real impact across a key region for growth 25 days holiday + bank holidays
Free XOXO sodas in the office! xwzovoh
No Recruiters Please.
Application Deadline: Friday 1st May 2026
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