Director of Hospitality – Hogs Haven Golf Club (St Andrews, Scotland)
This is a rare opportunity to shape the operations of one of Europe’s most exciting new private golf and lifestyle destinations. The Director of Hospitality (DOH) will play a pivotal leadership role in the successful launch and ongoing excellence of the club’s F&B, hospitality, accommodation, and member services. From pre‑opening mobilisation to daily operations, the DOH will foster a culture of genuine, intuitive service for a discerning international membership.
Key Responsibilities
Pre‑Opening & Mobilisation
- Collaborate with the development and executive team to ensure full operational readiness for all F&B, hospitality, accommodation and member services.
- Lead the recruitment, onboarding and training of a world‑class hospitality team committed to delivering personalised service.
- Develop SOPs, service standards and workflows aligned with the club’s luxury positioning.
Operational Leadership
- Maintain a high level of personal visibility across all guest‑facing areas to guide service excellence and operational effectiveness.
- Ensure seamless day‑to‑day service across all departments (F&B, accommodation, events, concierge) focusing on detail, presentation and atmosphere.
- Run daily briefings and planning sessions, fostering teamwork and accountability among department heads and front‑line staff.
Team Development & Culture
- Build and mentor a high‑performing team culture grounded in respect, passion and attention to detail.
- Foster a relaxed yet refined service approach – polished, engaging and deeply member‑focused.
- Provide ongoing coaching and leadership development across all levels of the operations team.
Member & Guest Engagement
- Act as a visible and accessible leader, engaging with members and guests to build trust and familiarity.
- Gather feedback and continuously evolve experiences in response to member needs and lifestyle expectations.
- Support event programming and create moments that delight members and their guests.
Compliance & Business Management
- Oversee compliance with all legal and safety regulations, including licensing and health & safety requirements.
- Ensure operational areas are run in a financially responsible manner, meeting budget and quality targets.
- Provide senior leadership with regular updates on operations, member feedback and performance metrics.
Ideal Candidate Profile
- Proven leadership in ultra‑luxury hospitality, private club environments or premium lifestyle resorts.
- Experience in pre‑opening and mobilisation of new operations, including hiring and training teams.
- Outstanding interpersonal and communication skills; naturally builds rapport with members, guests and teams.
- Charismatic, approachable and passionate about delivering exceptional service in a discreet and polished manner.
- Deep understanding of F&B operations, guest accommodation and event planning.
- Strong organisational and leadership capabilities with a calm, focused demeanour in high‑pressure environments.
- Holds necessary licences and certifications (e.g. personal licence holder, health & safety).
- Tech‑savvy and comfortable with modern hospitality systems.
- Flexible to work evenings, weekends, holidays and extended hours as required.
Candidate Qualifications
- Minimum of 3‑5 years of leadership/management experience, preferably in a hospitality management role in a golf club or a leading hospitality operation outside the club industry.
- Right to work in the UK.
Educational and Certification Qualifications
- Bachelor’s degree preferred in Hospitality or Business Management.
- In lieu of a degree, substantial private club or hospitality experience will be considered.
Salary and Benefits
Salary is open and commensurate with qualifications and experience.
#J-18808-Ljbffr