Head of Customer Success: AI-Enabled Journeys

Sunbelt Rentals UK & Ireland is looking for a Head of Customer Success to lead their contact center, focusing on strategic direction, operational execution, and customer journey optimization. This critical role blends human-centric service with AI, ensuring that each interaction is handled with empathy and efficiency. The successful candidate will drive performance metrics, foster a high engagement culture, and ensure compliance across all customer interactions, supported by an industry-leading flexible rewards package including generous holidays and a competitive pension scheme. #J-18808-Ljbffr