Overview
At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people.
As our new Senior Business Analyst, you’ll have a major impact on helping us achieve our goal. You’ll be part of the team that defines and owns the requirements for our e-commerce platform, back-office systems, and mobile apps, enabling Jet2.com and Jet2holidays to stay ahead in the market.
Benefits
- Hybrid working (we’re in the office 2 days per week)
- Colleague discounts on Jet2.com flights and Jet2holidays packages
- Generous Discretionary Profit Share Scheme
What you’ll do
- Act in a senior BA capacity, leading early-stage analysis for complex, strategic programmes, shaping ideas from problem definition through to clear, actionable outcomes before delivery begins.
- Explore and articulate business problems and opportunities, identifying what business analysis needs work may require to support translation from problem statement to requirements.
- Produce high-quality analysis artefacts such as problem statements, process models & user journeys. Model best practice, coaching more junior colleagues to achieve the best results to drive strategic goals.
- Ensure that outcomes of upfront analysis are well-understood, well-defined, and collaborate with product leadership & teams to ensure items are ready to transition into delivery teams when appropriate.
- Build strong partnerships across multiple internal departments to develop a deep understanding of how the business operates and how our systems support it.
- Develop and maintain subject matter expertise across our products, platforms, and processes, providing trusted insight to stakeholders.
What you’ll have
- Proven experience as a Senior Business Analyst, with a strong track record of working within large or complex organisations.
- Experience of direct and matrix line management.
- Strong analytical skills, with the ability to structure ambiguity and turn complex problems into clear, consumable outputs.
- Excellent communication and stakeholder management skills, with confidence engaging at all levels of the organisation.
- A proactive, inquisitive mindset and the ability to balance multiple priorities in a fast-paced environment.
- Familiarity with agile and/or scaled environments, with the judgement to apply the right techniques at the right stage of the lifecycle.
About the Company
At Jet2.com and Jet2holidays, your potential has no limits.
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