Salary: Competitive, dependent on experience
Edinburgh Bicycle Co-op is a long established, respected independent bike retailer.
As an employee-owned business, service quality and the customer are at the heart of what we do. We believe that great bike shops are built on strong leadership, high standards, and a genuine love for cycling and customer service. One of our Edinburgh stores, Canonmills is the only Brompton Gold store in Scotland.
This is a hands‑on Store Manager role for someone who knows what a great bike shop looks like and takes pride in running one. You’ll lead from the front on the shop floor, develop a knowledgeable team, and take full ownership of the store’s performance, culture, and reputation.
THE ROLE
As Store Manager, you’ll be responsible for the day‑to‑day success of our store. You’ll balance commercial performance with exceptional customer experiences, ensuring the shop remains a destination for cyclists of all levels.
This is not a back‑office role. You’ll be actively selling, coaching, problem‑solving, and setting the standard every day.
KEY RESPONSIBILITIES
- Lead by example on the shop floor, delivering high‑quality, consultative sales
- Coach and develop the team’s product knowledge, sales skills, and confidence
- Build long‑term customer relationships that drive repeat business and reputation
- Set the energy, pace, and tone of the store, especially during busy periods
Store Operations & Standards
- Take full ownership of daily store operations, routines, and standards
- Maintain exceptional presentation: merchandising, cleanliness, and stock availability
- Confident use of EPOS and basic retail systems
- Oversee stock control, accuracy, and replenishment
Workshop Oversight
- Work closely with the workshop team to keep jobs flowing efficiently
- Ensure clear communication with customers on service timelines
- Maintain a high standard of handovers and aftersales experience
- Build and retain a positive, high‑performing team culture
- Coach, develop, and recognise your team
- Support recruitment and onboarding
- Create clarity around expectations and accountability
Community & Brand
- Act as an ambassador within the local cycling community
- Support events, rides, and partnerships
- Protect and enhance the store’s reputation
WHO WE ARE LOOKING FOR:
- Proven experience managing a busy bike shop or specialist retail store
- Calm, organised leadership style
- High standards and attention to detail
- Genuine passion for cycling
WHAT WE OFFER:
- Autonomy in running the store to maximise opportunities
- Experienced support & mentoring
- Long‑term development in an independent business
- The option to join our Co operative and have a say in how we run our business at our AGM
WORKING HOURS
- 7 days a week opening
- 32 days holiday (inclusive of bank holidays)
If you have the enthusiasm, appetite and personality to deliver flawless customer service and are interested in joining our management team in Canonmills, then we want to hear from you.
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