Deputy Shop Manager

We have our own wellbeing shop that is designed to reflect the holistic care and beautiful surroundings of the hospice itself. With our themes of spa and body therapies, supporting mental health, creating serene home scenes, inspiring nutritious, healthy eating and escaping to the garden, our Ubiety Shop has a unique mix of products.

Not to mention that every sale directly helps us provide comfort, dignity, and support when it’s needed most.

As a Deputy Shop Manager at Dorothy House Hospice Care, you’ll work closely with the Shop Manager to support the day‑to‑day running of a busy charity shop. You’ll help create a welcoming and engaging experience for customers, donors and volunteers, while playing an important part in supporting your local community.

We’ll provide all the tools, training and ongoing support you need to succeed. No retail or charity experience is required - just a passion for people, a positive attitude and a willingness to learn and step up when needed.

ABOUT THE BENEFITS

The Dorothy House Retail team is an incredible place to work, some of our benefits include:

• Discretionary Bonus scheme – a yearly bonus for our retail staff
• 23 days annual leave plus bank holidays, increasing with length of service. Plus, the additional ability to buy or sell up to 5 days holiday each year!
• Excellent training and development program from day one, to support and grow you through your career!
• Pension with Life Assurance.
• 45p per mile for work travel.
• Mindful Employer Plus Charter – offering access to impartial, confidential support

WHAT WILL THE ROLE INVOLVE?

• Supporting the Shop Manager in the day‑to‑day running of the shop and creating a warm, welcoming environment for customers and donors
• Acting as a customer champion, using initiative and continuous improvement to deliver the best possible retail experience
• Helping to deliver high standards across both the shop floor and backstage areas, supporting volunteers to ensure every shopper has a positive experience
• Supporting, motivating and engaging our volunteer team, helping them to feel confident, valued and well supported
• Assisting with the training of volunteers, ensuring they are equipped to prepare goods for sale, provide excellent customer service, and uphold high standards of cleanliness and presentation
• Assisting with the sorting, pricing and presentation of donated stock to create an appealing shopping environment
• Deputising for the Shop Manager when required, ensuring the smooth and safe operation of the shop
• Supporting the recruitment and onboarding of new volunteers

See our full detailed Job Description on our website for more information.

ABOUT YOU

This role is physically demanding and requires regular lifting, moving stock, and being on your feet for extended periods. While full manual handling training will be provided and we commit to considering reasonable adjustments, applicants should be aware that the core duties of this role require a high level of physical activity.

• Good standard of Maths and English
• An excellent team player with a passion for people skills
• Prioritisation and organisational skills
• Has a positive, energetic and customer focused approach
• Experience working in Retail or Charity Shop
• Previous leadership or supervisory experience
• Full UK driving licence with access to a vehicle

If this sounds like your ideal job, then we’d love to see your application!

Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application

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