About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request, resulting in significant performance improvements and a reduction in spam and other attacks.
Available Locations
Atlanta (US), Austin (US), Denver (US), Seattle (US), Toronto (Canada), London (UK), Lisbon (Portugal).
About the Role
We are seeking a DCIM Program Leader to build, scale, and own our Data Center Infrastructure Management program. This leadership role is part of the Infrastructure Operations organization, which is responsible for building, scaling, and running one of the world’s largest and most important cloud networks. As a leader on this team, you will play a crucial role in ensuring the performance, availability, and security of our infrastructure.
Key Responsibilities
- Own the successful deployment of CAPEX investments, ensuring our infrastructure scales ahead of demand.
- Collaborate strategically with cross‑functional partners including Project Managers, Capacity Planning, Finance, and Security to deliver on ambitious group initiatives.
- Manage key third‑party vendors and contractors, holding them accountable for performance and service level agreements (SLAs).
- Drive a culture of continuous improvement by championing standardization, optimization, and automation.
- Own incident response, root cause analysis (RCA), and executive‑level communication during critical events.
- Foster a best‑in‑class operations team by bringing fresh perspectives, leadership acumen, and a focus on employee engagement.
- Change Policy Architect: Design and enforce the global DCIM Workflow and Change Management policies (MAC process), ensuring strict ITIL/ITSM compliance across IT, Facilities, and Deployment teams worldwide.
- Technical Integration Leader: Support the complex, bi‑directional API/database integration between Nlyte and core enterprise systems (ERP, CMDB, etc.) to automate asset management and trigger workflow requests.
- Capacity Strategy: Partner with the DCIM Analyst and our Capacity Planning team to develop forward‑looking capacity models, ensuring resource availability and optimization for new services like Workers AI and R2.
- Governance & Leadership: Establish and track key operational metrics (e.g., Workflow Compliance KPIs, Data Accuracy Rate), providing executive reporting on infrastructure risk.
- Lead and mentor the DCI Administrator, Analyst and members across the Infrastructure Engineering organization.
Qualifications
- Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent practical experience.
- Experience:
- 7+ years in Infrastructure/Data Center Operations, including inventory control and asset lifecycle.
- 4+ years managing a major DCIM platform (Nlyte preferred).
- Proven ability to lead complex, cross‑functional programs and manage vendor relationships in a high‑velocity environment.
- Experience with leading change management in ERP and asset management transformation efforts.
- Technical Skills:
- Expert with ERP asset management and maintenance management functionalities.
- Expert‑level knowledge of ITIL v4, particularly Change and Configuration Management, with demonstrable experience enforcing standards at a global scale.
- Strong understanding of Data Center infrastructure, including data center hardware (servers, storage, networking equipment) and their configurations.
- Ability to analyze complex data and generate detailed reports.
- Soft Skills:
- Exceptional attention to detail and strong organizational skills.
- Excellent problem‑solving and root cause analysis capabilities.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with cross‑functional teams and present recommendations to various stakeholders.
- Customer service‑oriented with a proactive and collaborative team approach.
Additional Information
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA / Veterans / Disabled employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. If you require a reasonable accommodation to apply for a job, please contact us via e‑mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.
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