Director of Retail | Cultural & Heritage Brand Cambridge | Competitive Salary & Package
We are partnering with a unique, commercially driven organisation that is currently undergoing a major omnichannel retail transformation. Blending physical retail, e-commerce, and product design, the business is building a modern, brand-led platform that connects culture, storytelling, and commerce. This is a rare opportunity to step into a high-impact leadership role shaping the future of retail within a distinctive and purpose-led environment.
The Role
Reporting to the CEO, you will lead a multi-faceted retail operation encompassing:
- Multi-site physical retail locations
- A growing e-commerce channel
- An in-house product development and design function
You will define and execute a fully integrated retail strategy, aligning product, place, and digital to deliver a seamless customer experience and strong commercial performance.
Key Responsibilities
- Develop and deliver an omnichannel retail strategy across stores, online, and product
- Drive revenue growth, profitability, and operational excellence
- Budgeting and forecasting
- Lead buying, merchandising, and stock planning
- Oversee online trading, optimising conversion and customer journey
- Shape and deliver distinctive product ranges with strong storytelling
- Build and lead a high-performing, cross‑functional team
- Act as a key member of the senior leadership team, influencing direction
About You
- Senior retail leader with strong experience across multi‑site operations and e‑commerce environments
- Commercially driven, with a focus on delivering measurable results
- Data‑driven mindset, using insight to inform trading decisions, optimise performance, and drive growth
- Deep understanding of retail operations, including store standards, customer journey, and operational efficiency
- Experience in buying, merchandising, or product development within a commercially focused setting is desirable
- Demonstrated ability to build relationships and partner with key stakeholders across functions and at senior level
- Comfortable operating in a hands‑on leadership role, balancing strategy with execution
- Agile, solutions‑focused, and experienced in driving change within complex environments
- Strong focus on delivering a seamless, high‑quality customer experience across all channels
Why This Role?
- Opportunity to build a true omnichannel retail model
- Unique blend of culture, creativity, and commercial retail
- High visibility role with direct impact on growth and transformation
- Collaborative, agile, and forward-thinking environment
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