Oracle Functional Consultant

Role: C2M Expert – Functional and Technical

Job Type: Permanent

Location: Exeter

Number of hours: 40 hours per week – full time

The Role

As a C2M Expert – Functional and Technical, you will be responsible for designing, configuring, extending, and supporting the Oracle Utilities Customer‑to‑Meter (C2M) platform. The role supports utility business processes across customers, service agreements, service points, meters, usage, and billing determinants. You will work closely with technical and business stakeholders to deliver robust solutions, provide expert support, and contribute to solution design across utility transformation programmes.

Key Responsibilities

• Contribute to end‑to‑end solution design and delivery.
• Design, configure, and support Oracle Utilities C2M functional and technical components.
• Support and enhance customer service, billing, metering, and usage processes.
• Configure and maintain business objects, maintenance objects, UI maps, scripts, zones, and portals.
• Support batch processing, algorithms, and plug‑in points.
• Collaborate with cross‑functional teams and stakeholders.
• Provide functional and technical support across implementation phases.
• Produce and maintain relevant documentation.

Your Profile

Essential skills/knowledge/experience

• Solid experience working with Oracle Utilities C2M, CC&B, and MDM.
• Strong functional expertise in customer service, billing and payments, meter read and meter management, credit and collections, case management, move‑in and move‑out processes, and new connections.
• Hands‑on experience with configuration tools, including Business Objects (BO), Maintenance Objects (MO), UI Maps, Business Scripts, Service Scripts, BPA scripts, zones, and portals.
• Knowledge of C2M, CC&B, and MDM batches, algorithms, and plug‑in points.
• Experience in solution design and production support.
• Strong communication and stakeholder engagement skills.
• Functional knowledge of the utilities industry.
• Experience managing Commercial and Industrial utility customers.

Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long‑term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in.

If you are an applicant who needs any adjustments to the application process or interview, please contact at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

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