Nelnet - Office Manager (Facilities & Administrative Operations)

Disclaimer

Following Finastra’s sale of the Student Lending business to Nelnet, Finastra is providing temporary transition support by managing the recruitment process for this role. While Finastra team members will be involved in recruiting activities, the successful candidate will join Nelnet as an employee and perform all work on behalf of Nelnet.

About Nelnet

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you’re part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

Job Description

Location: Mississauga

Full-Time | Onsite only

Role Summary

We are seeking a highly organized, solutions‑oriented Office Manager who brings a strong blend of facilities management and executive‑level administrative support. In this role, you’ll be the heartbeat of our workplace—ensuring our office runs smoothly, our people have what they need to be successful, and our environment reflects the professionalism of a leading financial services organization. If you thrive in fast-moving environments, enjoy solving problems before they become problems, and take pride in running a best‑in‑class workplace experience, we’d love to meet you.

Core Responsibilities

Facilities & Workplace Operations

• Oversee daily office operations to ensure a clean, safe, and professional workspace.
• Oversee reception operations including greeting visitors, managing sign‑ins, coordinating escorts, and ensuring security protocols are followed.
• Act as the primary onsite contact for building management, maintenance, inspections, and safety protocols. Support incoming inquiries (phone/email) and direct them appropriately.
• Manage building access for employees, contractors, and visitors.
• Monitor and resolve ServiceNow/work-order tickets and coordinate vendor support.
• Conduct routine space checks and handle minor workspace adjustments.

Vendor & Property Management

• Coordinate with key vendors (cleaning, supplies, coffee/water services, shredding, electricians).
• Coordinate maintenance requests, monitor service levels, and oversee vendor billing.
• Maintain facility documentation and asse inventories.

Administrative & Executive Support

• Build polished, executive-ready PowerPoint presentations and consolidate materials for leadership meetings.
• Manage multiple priorities and meet tight deadlines with ease.
• Coordinate internal events and external client meetings if needed.
• Arrange travel and meeting logistics for leaders and visitors.
• Prepare reports and financial summaries—including working from raw data when needed.
• Draft agendas, set up meeting materials, and book meeting spaces.
• Provide light technical support and triage as needed.

Office Logistics & Support

• Manage office supply orders and inventory.
• Support seating plans, space assignments, and move coordination.
• Ensure an exceptional visitor and employee experience onsite.

Financial Administration

• Support the office/facilities budget, including invoice processing and tracking quotes.
• Ensure accurate documentation and approval workflow management.

What You Bring

• Experience in office management, facilities coordination, workplace operations, or a similar role.
• Strong administrative capabilities, including report preparation, presentation building, and event coordination.
• Excellent organizational skills with the ability to prioritize and manage competing deadlines.
• Strong communication skills and a service‑focused approach.
• Comfort with MS Office (especially PowerPoint and Excel) and digital ticketing systems (e.g., ServiceNow).
• Willingness to roll up your sleeves and assist with light physical tasks as needed.

Who You Are

• A natural problem‑solver who spots issues early and takes ownership.
• Someone who enjoys creating order, structure, and a great workplace experience.
• Reliable, approachable, and adaptable in a fast‑changing environment.
• Detail‑oriented and motivated by helping things run smoothly for others.

As part of our hiring process, we may use artificial intelligence (AI) technology to help screen and shortlist applications. All final hiring decisions are made by our recruitment team.

This position is for an existing vacancy within our organization.

Compensation: CAD $63,000‑80,000 Annual plus bonus potential

Equal Opportunity Statement

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402‑486‑5725 or corporaterecruiting@nelnet.net.

Nelnet is a Drug Free and Tobacco Free Workplace.

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