Vitamin Well Group is expanding, and the UK&I is an important growth market. To support this, we are looking for a Supply Chain Executive to take responsibility for Customer Supply and Order Management.
This is a hands‑on role at the centre of our UK&I operations, focused on keeping the day‑to‑day order and supply flow running as it should.
About the role
As a Supply Chain Executive, you will be responsible for the day-to-day customer supply and order management in the UK&I, ensuring products are delivered accurately and on time.
You will act as the main point of contact between customers, sales, HQ, and third‑party logistics providers, coordinating the full order‑to‑delivery process and resolving issues as they arise. A large part of the role is making sure things run as they should - and stepping in quickly and pragmatically when they do not.
Alongside the operational work, you will contribute to improving processes and ways of working. As volumes grow and complexity increases, there will be a constant need to adapt how we operate.
This is a hands‑on role, suited to someone who is comfortable working with detail, takes pride in getting things right, and does not lose momentum when the work is repetitive at times.
In short, you will:
- Manage end‑to‑end order processing, ensuring orders are captured, processed, and delivered in line with agreed timelines and service levels
- Handle customer invoicing, ensuring pricing accuracy and alignment with internal processes
- Manage credit notes and returns, investigating discrepancies and resolving issues efficiently
- Act as the main point of contact for customer supply queries, changes, and escalations
- Coordinate with internal teams (sales, marketing, logistics, finance) and external partners to ensure smooth product flow and availability
- Support the delivery of customer‑specific activations, including point‑of‑sale assets such as shippers and promotional materials
- Investigate and resolve supply chain and order‑related issues in collaboration with internal teams and logistics partners
- Highlight recurring issues and support improvements in processes and ways of working
What we are looking for:
- At least 2 years of experience in supply chain, operations, logistics, or similar hands‑on roles
- Experience working with order management, customer flows, and day‑to‑day operational processes
- Confidence working in ERP systems and handling data related to orders, stock, and invoicing
- Strong attention to detail, with the ability to manage multiple tasks without losing accuracy
- A structured way of working, with the discipline to follow tasks through and close loops
- Ability to handle a high volume of routine tasks while maintaining quality and pace
- A practical, problem‑solving mindset - able to identify issues, investigate, and resolve them without overcomplicating
- Comfortable working across teams and stakeholders to get things done
What you can expect:
- A hands‑on role focused on running the day‑to‑day supply and order flow
- Close collaboration with the UK&I team, HQ, and external partners
- A fast‑growing market with increasing volume and operational complexity
- A small, pragmatic team where decisions are made quickly
- The opportunity to improve processes as the operation grows
#J-18808-Ljbffr