Customer Success Manager - Leeds, UK

Mission

Help Sleek achieve its revenue target by renewing all services in our existing clientele.

Responsibilities

1. Achieve cash collection targets on a monthly basis across renewals, upsells, and upgrades.
2. Deliver customer satisfaction at the highest level.
3. Ensure renewal rates are optimal on a monthly basis.
4. Maintain a clear understanding of the pipeline, track it data‑driven, and prioritise ticket resolution to drive monthly targets.
5. Collaborate with cross‑functional teams (accounting, corpsec, product, data) to improve renewal processes, share best practices and be proactive.

Role Requirements

1. 8–10 years in Sales, Account Management or Customer Success, with sales targets and extensive customer‑facing experience.
2. Experience working with SMEs, startups, and fast‑paced environments.
3. Exposure to diverse cultures, as clients are global.
4. Ability to resolve issues through internal and external collaboration.
5. Familiarity with Tableau, Zendesk, and HubSpot.
6. Experience handling complex customers and troubleshooting/escalations.
7. Proactive in taking new projects to completion.

Behavioural Fit

Sales Driven & Ownership - Reliability, accountability, and seeing initiatives through to completion.

Humility - Open-mindedness to feedback and willingness to learn.

Structured Thinking & Target Focused - Pragmatic judgment aligned with business goals.

Data Driven - Using sound data to support strategies and review success.

Tough Conversations in a Positive Way - Handling conflicts with kindness and building trust.

Excellent Listener and Clear Communicator - Present in calls and articulate with non‑native English speakers.

Customer‑Centric - Acting in the best interest of customers and finding optimal solutions.

Problem Solving - Quick diagnosis of production issues and prevention of future incidents.

Collaboration‑Driven - Aligning with developers, product managers, and operations teams for quality outcomes.

Autonomous / Entrepreneurial - Seeking and owning solutions proactively.

Benefits

• Flexibility: Work from home, adjust start times, and work remotely from anywhere for up to one month per year.
• Competitive salaries, generous paid time off, holiday schedules, and eligibility for an employee share ownership plan.
• Personal growth: Autonomy, responsibility, fast pace, training programmes, and AI initiatives.

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