You will be responsible for coaching and mentoring a group of learners working towards the successful and timely achievement of their apprenticeship programme.
Key Responsibilities
Contribute to the Delivery of Excellent Learning Experiences
- Coach and support an agreed caseload of learners from level 4 to Degree level 6 in smaller organisations and corporate environments
- Work with internal Digital Learning Advisors, other DLC’s and Learning Specialists to provide a link between the classroom and their online learning.
- Collaborate with Learning Specialists and Quality Assurance Consultants to ensure learners successfully achieve their apprenticeship programme on time.
- Provide clear and detailed written feedback on learning activities and goal completion ensuring learners are aware and adhere to their 20% off-the-job obligation.
- Leverage a ‘many-to-many’ mind-set and utilise technology effectively and safely to deliver cohort–wide online coaching.
- Professionally engage with both employer and learner to update on progress and plan for realistic progression. Deal with more complex customer questions and complaints in line to Company policy.
- Enable learners to navigate and leverage the benefits of the VLE to enhance their learning journey.
Deliver Impactful and Inspiring 1-2-1 Coaching
- Through remote working practice, you must observe, review and provide feedback on evidence produced by learners to ensure it is of the appropriate standard to reflect the learner’s knowledge, skills and behaviour and meet the needs of the Awarding Organisation
- Adhere to and apply quality assurance procedures when reviewing all components of the standards/framework to minimise referrals and meet deadline
- Hold regular remote review meetings and build a positive relationship with the employer, line manager and mentor to monitor learner progress and plan progression
- Support learners online across a variety of modules specifically helping them apply their skills to their current job roles.
- Utilise effective and proactive online communication techniques to validate task requirements and diagnose areas for learner improvement.
Internal collaboration
- Provide timely and accurate documentation, management information, and reports in line with agreed business processes and KPIs
- Take ownership of own development ensuring Continuous Professional Development (CPD) is kept up to date
- Assist with projects to support internal and external team needs
- Work with your manager to identify and develop further business prospects
Your Experience
- Excellent communication and coaching skills
- Self-motivated with a customer centric focus
- Able to diagnose learner needs and adapt to their requirements in a remote environment
- Guide and influence issue resolution
- Strong planning and organising skills
- Ability to solve problems using experience and knowledge to overcome barriers
- Experience in management and effective use of remote intervention
- Skilled in delivering motivational, balanced and constructive feedback
- Attention to detail with strong administrative skills
- Able to manage own time and prioritise appropriately
- Able to work from a QA office base 2 days each calendar month if required
A key part of the role is to provide learners with feedback and support on Project Management theories and practical application. It is therefore important that you have:
- Proven industry experience delivering projects across the full project lifecycle, with the ability to translate practical delivery experience into effective apprentice coaching and support.
- Demonstrable experience reviewing and validating business cases, ensuring projects remain aligned to organisational objectives and deliver value.
- Strong stakeholder management experience, including influencing, communicating and collaborating across diverse stakeholder groups, and coaching apprentices in these capabilities.
- Hands‑on experience developing and controlling project scope, schedules, milestones, delivery plans and resources using recognised project management approaches.
- Proven experience managing project risks, issues, change controls and governance processes, supporting informed decision‑making and successful delivery.
- Commercial and analytical experience monitoring project budgets, forecasts, performance data and variances, and reporting against agreed KPIs.
- Evidence of reflective practice, including capturing lessons learned, driving continuous improvement, and embedding sustainability and performance goals into future project delivery.
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