Neighbourhood Officer, Swanley, Kent - Full Time, Temporary
THE ROLE
You will be responsible for delivering a proactive tenancy and estate management service, supporting residents to sustain their tenancies while taking appropriate enforcement action where required.
- Managing a patch of approximately 650 properties, delivering full tenancy and estate management services.
- Conducting regular home visits to support tenants and resolve tenancy-related issues.
- Identifying support needs and making appropriate referrals to partner agencies and support services.
- Managing safeguarding concerns, domestic abuse and welfare issues, escalating where necessary.
- Investigating and taking enforcement action for tenancy breaches, including preparation and service of NOSPs and NTQs.
- Carrying out estate and block inspections, tenancy audits, starter tenancy reviews and succession investigations.
- Managing low-level ASB cases, working in line with community safety policies and updating ICT systems accurately.
THE CANDIDATE
- Strong experience within tenancy and estate management, ideally gained within a Housing Association or Local Authority setting, and confident managing complex and varied caseloads.
- Proven experience in tenancy and estate management within social housing.
- Experience working with vulnerable residents and supporting complex needs.
- Strong understanding of ASB, safeguarding and tenancy enforcement processes.
- Excellent customer service skills with the ability to manage challenging conversations.
- Confident using ICT systems, case management tools and adapting to new processes quickly.
- A proactive, solution-focused approach with strong team-working abilities.
THE CONTRACT
- Working hours: Full Time (37 hours per week, Monday‑Friday).
- Length of contract: 3‑month contract.
- Rate: £24.00 per hour LTD company rate (PAYE equivalent is £20.46 per hour, inclusive of holiday).
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