We have an exciting opportunity for a Dynamics 365 CRM Engineer to play a key role in delivering the COMET CRM transformation programme. They will design, develop, and deploy a scalable Microsoft Dynamics 365 and Power Platform solutions, with a strong focus on DevOps, automation, and enterprise‑grade ALM.
Location: UK home based
Security clearance: Eligible for SC clearance.
What you will do
- End‑to‑end delivery of Dynamics 365 CRM solutions across the full software lifecycle
- Design and implement scalable, secure, and high‑performing CRM architectures
- Own and manage Azure DevOps pipelines, ensuring robust CI/CD practices
- Automate build, test, and deployment processes across multiple environments
- Manage solution lifecycle including versioning, patching, and release governance
- Collaborate with architects, business analysts, and stakeholders to define technical solutions
- Provide technical leadership and mentoring to development teams
- Ensure adherence to DevOps, ALM, and coding best practices
- Troubleshoot and resolve complex technical and deployment issues
What we are looking for
Dynamics 365 CRM (Senior‑Level Expertise)
- Extensive experience with Microsoft Dynamics 365 CE (Sales, Customer Service, etc.)
- Advanced customization and configuration: entities, forms, views, dashboards, business rules, workflows, business process flows
- Strong development experience: C# plugins and custom workflow activities, JavaScript/TypeScript, Dataverse Web API/SDK
- Deep understanding of solution management (managed/unmanaged), solution layering, segmentation, and version control
Power Platform
- Expertise in Power Apps (Model‑driven and Canvas apps), Power Automate (complex flows and orchestration), Power Pages (portal design, authentication, and security models)
- Strong Dataverse data modelling and governance experience
Azure DevOps & CI/CD
- Extensive hands‑on experience with Azure DevOps: Repos, Boards, Pipelines, and Artifacts
- Design and maintenance of YAML‑based pipelines
- Experience running and optimising pipelines: build automation, release pipelines, multi‑stage deployments
- Implementation of CI/CD for Dynamics 365 solutions using Power Platform Build Tools and PAC CLI
ALM (Application Lifecycle Management)
- Strong experience implementing Azure DevOps ALM strategies: branching strategies (e.g., GitFlow), environment strategies (Dev, Test, UAT, Prod)
- Automated solution promotion across environments
- Dependency and release management best practices
Build, Release & Automation
- Automating solution export/import, environment provisioning, configuration/data migration
- Managing deployment pipelines with approvals and rollback strategies
- Experience with configuration migration and data seeding
Data & Integration
- Strong knowledge of Dataverse architecture and data modelling, data migration strategies
- Integration experience using REST APIs and web services, Azure services (Functions, Logic Apps, Service Bus)
- Understanding of security, compliance, and access control
Quality, Testing & Monitoring
- Experience with automated testing approaches (unit/UI testing), pipeline monitoring and troubleshooting
- Performance tuning and optimisation of CRM solutions
Leadership & Collaboration
- Proven ability to lead technical design and delivery
- Strong stakeholder engagement and communication skills
- Experience mentoring developers and promoting DevOps culture
Desirable Skills
- Microsoft certifications (PL‑600, PL‑400, AZ‑400)
- Experience with Power BI integration
- Familiarity with infrastructure‑as‑code (ARM/Bicep)
- Exposure to AI Builder / Copilot capabilities
Benefits
- UK home based
- Competitive salary
- 23 days holiday, rising to 27 days pro‑rated, with the option to buy more after the qualifying period
- Paid volunteering day with a charity of your choice
- Generous family leave policies – including 15 weeks fully paid maternity, adoption and shared parental leave
- Cycle2Work scheme, pension, life assurance, and more
Equality, Diversity & Inclusion
We are committed to building a workforce that reflects the diversity of the communities we serve. Our strategic goals focus on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds.
We are an equal opportunity and Disability Confident employer. We recruit and develop people based on their merit and passion. We are committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
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