Data Services Manager

Data Services Manager

Application Deadline: 4 May 2026

Department: Fundraising

Employment Type: Permanent

Location: Great Ormond Street Hospital Children's Charity

Reporting To: Janine Pearce

Compensation: £45,238 / year

Description

We’re looking for a Manager in our Data Management team to guide a small, talented team to deliver accurate, compliant and timely data services across our fundraising directorate.

You’ll combine people leadership with hands‑on know‑how in Salesforce and data operations. Day to day you’ll run triage and planning, coach and develop your direct reports, and own quality assurance for imports, training, Direct Debit and Gift Aid claims.

Salary

The salary for this position is £45,238 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office.

In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.

Please note, this role is known internally as Data Management Manager.

Key Responsibilities

• Plan and prioritise team workload, balancing BAU, projects and ad‑hoc requests.
• Coach, support and develop team members through 1:1s and performance meetings.
• Drive data processing optimisation and automation into Salesforce, ensuring reconciled, audit‑ready outputs.
• Oversee Direct Debit processing cycles and HMRC Gift Aid claims; implement appropriate peer review and sign‑off controls.
• Prioritise and supervise the design, mapping, build and test of ETL integrations in Boomi.

Skills, Knowledge and Expertise

• Experience with Salesforce (or similar CRM) and ETL tool (e.g., Boomi); familiarity with basic scripting.
• Hands‑on experience with bulk imports, data quality and reconciliations.
• Practical knowledge of GDPR, BACS Direct Debit processes and HMRC Gift Aid in a fundraising context.
• Strong data management fundamentals: mapping, data quality, governance and documentation.
• Excellent attention to detail; organised, methodical and calm under pressure.

About The Team

The Data Management team sits within the wider Fundraising Data and Operations team. It comprises of 1 manager with 3 direct reports. The team manages supporter, event and donation data, their key processes include bulk imports, Salesforce training, Direct Debit collections and HMRC Gift Aid claims.

How to apply

Please click on the apply button in the top right-hand corner where you will be taken to a short application form to complete.

Closing date: 4th May 2026

Benefits

• 30 days annual leave (plus bank holidays)
• A flexible approach to working arrangements.
• Access to our enhanced pension scheme
• Life assurance
• Access to various health and wellbeing schemes, including the employee assistance programme.

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