This is a senior maternity cover role for one of our Client Partners across Brave Bison Performance. You won’t just be holding the fort. You’ll be leading a talented client services team, stewarding some of our most important accounts, and helping to raise the bar for everything we do. As one of three Client Partners you will be involved in people, client, and financial management.
We’re looking for someone who can walk in on day one, earn the trust of senior clients and a high‑performing team, and leave things meaningfully better than they found them.
What This Role Is and Isn’t
This is a leadership role. The right person leads from the top, and is not in the weeds of daily communications and status updates. Those are handled by a strong team beneath you. You are the face of the future for our clients, not the face of the firefighter.
What You Will Be Doing
- Lead and inspire a team spanning Business Directors, Account Directors, Senior Account Managers, Account Managers, and Account Executives
- Own performance management for your team, regular 1:1s, appraisals, SMART objectives, and addressing performance issues swiftly and fairly
- Provide ongoing pastoral support and development, ensuring every member of the team has the tools and clarity to lead their accounts with confidence
- Review resource planning across the team, running mid‑month check‑ins to flex capacity where needed
- Work with the Managing Partner and Heads of Delivery to review new hire needs and support recruitment where required
Client Strategy & Senior Relationships
- Serve as the principal operations lead for campaign strategy and as the point of escalation across key client accounts
- Lead QBRs, HBRs, and key strategic reviews; the expectation is boardroom presence, not meeting room presence
- Work closely with Heads of Delivery to develop effective multi‑channel account plans that are ambitious, data‑led, and client‑right
- Collaborate with the other Client Partner to set the standard on proposals, PCAs, monthly reports, QBRs and HBRs, ensuring they are consistent and high quality, every time
- Ensure effective planning, forecasting, and project management across all client accounts in your portfolio by mentoring your team
Commercial Growth & Revenue
- Take full accountability for your team’s revenue performance at weekly, monthly, and quarterly levels
- Identify and secure new revenue opportunities in existing channels and across different business units within Brave Bison
- Lead and support new business pitches, managing the process, prospect relationship, and delivery team involvement
- Liaise with Finance to ensure accurate invoicing by deadlines; own the monthly billing reconciliation for your team
- Monitor margin and GP performance in partnership with the CSD and Heads of Delivery, ensuring profitability targets are met
Operational Excellence & Department Standards
- Own elements of the Client Services roadmap, taking real accountability for initiatives that improve how the department operates
- Work with the Tech & Innovation team to automate reporting and reduce manual effort across the team
- Collaborate with Heads of Delivery to improve processes and working practices, leaving behind a department that runs more efficiently than you found it
- Support the assessment and ownership of Client Services tools and systems, ensuring what we use is fit for purpose and properly adopted
- Support our marketing team in showcasing our best work externally
What We’re Looking For
Experience
- 8+ years cross‑digital experience in a fast‑paced environment
- Significant agency‑side experience at a senior level within performance marketing, with proven leadership of teams and clients
- A proven track record managing complex, multi‑channel accounts at scale with demonstrable commercial results
- Strong knowledge across paid media and organic search; not required to be a specialist, but able to lead specialist conversations
- Experience managing and developing client services teams, with a clear personal philosophy on great people leadership
- A history of identifying and converting growth opportunities within existing client relationships
Skills & Mindset
- A leader who elevates the people around them and creates conditions for high performance
- Commercially sharp: understands margin, forecasting, and what it takes to run a financially healthy portfolio
- Strategically confident, translating data into direction and confidence for clients
- An exceptional communicator in every setting: boardroom, deck, and writing
- Highly organised, calm under pressure, and able to manage competing priorities without dropping important items
- Genuinely curious about the industry, AI, search evolution, new channels, and energised by what’s coming next
- Highly collaborative, making internal teams feel like partners rather than service providers
What you’ll get
- Dynamic working: flexible on where and when you work to maintain work‑life harmony
- Private medical insurance: peace of mind for you and your family
- Income protection: coverage for unexpected circumstances
- Calm Subscription: support for mental well‑being
- 25 days annual leave: increases to 27 days after three years, then to a maximum of 30 days
- Christmas closure: holiday days not needed for the Christmas period – on us
- Birthdays off: one extra day to celebrate your big day
- Summer hours: finish at 15:00 every Friday between June and August
- Online coaching and mental health support: unlimited via OpenUp
- Remote Working: work abroad for up to one month a year
- Performance & salary reviews: conducted twice a year for everyone
Finally, we’re proud and committed to being an equal opportunity workplace, providing equal opportunities for all and treating all existing employees and all job applicants in the same way, regardless of their age, disability, gender, gender reassignment, race, religion or belief, sexual orientation, pregnancy and maternity status and marital & civil partnership status.
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