Overview
The Asset Manager will be responsible for owning and maturing Creative ITC’s asset and configuration management capability across our global managed services portfolio. This role enables accurate, automated, and operationally valuable configuration management across infrastructure, cloud, endpoint, and application estates.
The Asset Manager will lead the design, population, and continuous accuracy of the CMDB (Configuration Management Database), ensuring it becomes a dependable, automated source of truth that underpins service delivery, security posture, operational governance, problem management, change enablement, and customer reporting.
Working within the Service Operations function, the Asset Manager will shape the asset discovery strategy, drive mapping of relationships and dependencies, and work alongside technical SMEs, PMO, tooling administrators, and engineering teams across Patch, CB&I, Nutanix, SUPaaS, SECaaS and MaaS.
This role is instrumental in enabling Creative ITC’s strategic shift toward a modern PSA/ITSM platform (Halo PSA or equivalent) and will directly support the onboarding, architecture and ongoing optimisation of automated discovery tooling such as Lansweeper.
Education and Experience
Mandatory
- Proven experience in developing, owning, and maintaining CMDBs within MSP or multi‑tenant ITSM environments.
- Hands‑on experience with asset discovery tools such as enterprise ITSM/PSA tools.
- Demonstrable experience mapping infrastructure, network, application and service dependencies.
- Deep understanding of ITIL v4, specifically Configuration Management, Incident, Change and Problem processes.
- Experience integrating CMDBs with PSA, RMM and monitoring tools.
Preferred
- Experience administering or working deeply within Halo PSA and Lansweeper.
- Familiarity with cloud, virtualisation, networking and security technologies.
- Relevant certifications (ITIL, CMDB Specialist, Halo certifications, or equivalent).
Key Job Elements
Responsibilities and Accountabilities
- CMDB Ownership & Configuration Management – Own Creative ITC’s Configuration Management capability, ensuring accuracy, automation and operational value across all customer environments.
- Build, maintain and continuously optimise the CMDB structure, data model and relationship mapping to support scalable MSP operations.
- Develop and enforce CMDB data governance rules, quality metrics, validation logic and reconciliation processes.
- Create and maintain service maps and dependency models to support change governance, impact analysis, incident troubleshooting and proactive problem management.
Asset Discovery, Data Quality & Tooling Integration
- Lead and administer asset discovery workflows, ensuring complete and automated visibility across endpoints, networks, cloud resources and infrastructure.
- Oversee the integration of CMDB data with PSA, RMM, monitoring, security and documentation tools to ensure interoperability and reduce manual effort.
- Implement automated asset classification, lifecycle tracking, reconciliation logic and exception handling across all environments.
- Produce reporting and dashboards that highlight CMDB completeness, accuracy, coverage, stale items and reconciliation gaps.
Patch Management Collaboration & Compliance Enablement
- Work in close partnership with the Patch Management function to ensure Cyber Essentials+ compliance.
- Support Patch Management by ensuring vulnerability, compliance and lifecycle metadata flows seamlessly into the CMDB for risk‑based prioritisation.
- Ensure CMDB data quality enables reliable patch compliance reporting, deployment scheduling, maintenance windows, risk profiling and automation of remediation workflows.
PSA Team Collaboration & Operational Enablement
- Collaborate closely with the PSA tooling team to align CMDB structures, lifecycle states, UDFs and asset relationships with PSA processes and workflow logic.
- Support the design and optimisation of PSA workflows that depend on CMDB insights, including auto‑assignment, approval routing, incident routing, SLA accuracy and customer‑facing asset visibility.
- Provide CMDB‑driven insights that enhance service delivery outcomes across Incident, Problem, Change, Request and Proactive operations.
- Work collaboratively with Engineering, NOC, SOC, PMO and Service Delivery teams to ensure CMDB insights form part of all BAU operations and service governance.
Person Specification
- Technical Communication: Able to clearly communicate configuration insights to technical and non‑technical stakeholders.
- Analytical Problem Solver: Strong capability to interpret complex relationships, dependencies, and service impacts.
- Multitasking & Prioritisation: Comfortable balancing project work, BAU updates, discovery optimisation and stakeholder demands.
- Attention to Detail: Maintains exceptionally high standards of data quality, accuracy, and documentation.
- Collaboration: Works seamlessly with cross‑functional teams across the business and with external vendors.
- Self‑Motivated & Adaptable: Able to independently drive improvements and adapt to evolving tooling and operational strategy.
- Other Requirements: Ability to work in a fast-paced, dynamic environment, managing multiple tasks effectively; Proactive attitude with a strong focus on continuous improvement and efficiency; A willingness to undertake training and professional development, including certifications, to keep up with technological advancements.
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