Primary objective of the job
We are seeking a commercially astute Insight Analyst to join our customer insight team. This role is pivotal in transforming complex data into actionable insights that drive strategic decisions across the business. You’ll work closely with stakeholders to uncover trends, optimise performance, and enhance customer experience through data-driven storytelling.
Key Responsibilities
- Collaborate with cross-functional teams across product, marketing and trading to deliver insight-led recommendations that support business decisions.
- Translate large and complex datasets into clear, actionable insights suitable for a variety of audiences.
- Use SQL to extract, manipulate and analyse data from various sources.
- Leverage online reporting tools such as Google Analytics 4 (GA4) and ContentSquare to understand customer behaviour and digital performance.
- Present findings to stakeholders in a clear and compelling manner, both visually and verbally.
Skills & Experience
- Proven experience in an insight or data analyst role, ideally within a retail environment.
- Excellent SQL skills for data extraction and analysis.
- Strong commercial awareness and understanding of retail metrics.
- Proficiency in GA4, Contentsquare or similar digital analytics platforms.
- Advanced Excel skills, including advanced functions and data manipulation.
- Strong attention to detail and problem-solving skills.
- Ability to communicate complex data in a simple, impactful way.
- A self-starter with the ability to work independently and manage multiple priorities.
- Experience with data visualisation tools (e.g. Power BI, Looker).
- Familiarity with customer segmentation and predictive modelling.
- Knowledge of digital marketing and campaign analytics.
What we will offer you
- Quarterly/Annual bonus opportunity
- Up to 25 days holiday per annum, plus bank holidays
- 2 extra (paid!) days off per year to volunteer in the local community
- 50% discount
- Subsidised BUPA Dental Insurance
- Healthcare cash plan and Life Assurance
- Interest free season ticket loan
- Pension Contribution
Equal Opportunity Statement
We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
England, United Kingdom of Great Britain and Northern Ireland
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