Security Systems Remote Technical Support Engineer in County Antrim

Security Systems Remote Technical Support Engineer – Belfast (Office Based)

Location: Belfast OfficeSalary: £30,000Hours: 4 on / 4 off shift pattern (2 days, 2 nights – 6am-6pm / 6pm-6am)Contract: Full-time, 100% office-based

Key Responsibilities

• Provide technical support and troubleshooting to both engineers and end users across fire and security systems.
• Use remote diagnostic tools and telephone support to resolve issues, reducing the need for field engineer callouts.
• Prioritise workload to ensure contractual deadlines are met.
• Handle customer calls with professionalism, meeting internal service standards.
• Support the Service Scheduling team when required.
• Deliver accurate, timely information to engineers and customers.

Essential Requirements

• Minimum 3 years’ experience across multiple disciplines (Intruder, CCTV, Access Control, Fire).
• Strong customer focus and excellent telephone manner.
• Team player with strong interpersonal and communication skills.
• Ability to prioritise and manage workloads effectively.
• General fire systems knowledge with Network/IP-based product experience.

Desirable Skills

• Knowledge of UDL software across Galaxy, ATS, Intruder Panels.
• Experience with Cash4Windows.
• Exposure to enterprise-level networked CCTV systems (e.g., Cathexis).
• Remote programming experience for enterprise-level access control systems.

Benefits

• Competitive salary with structured shifts.
• Office-based role with opportunities to develop technical expertise.
• Flexible working requests considered from day one.

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