Field Engineer - IT Hardware
Kent / Surrey / Sussex (Field-Based - Ideally Tonbridge area)
£28,000 + Company Vehicle
Do you enjoy getting out on‑site and fixing issues rather than being stuck behind a desk? Are you confident working hands‑on with laptops, desktops, and hardware repairs? Do you take pride in leaving a customer with a problem solved, not just logged?
We are working with a well‑established technology services provider that supports a wide range of customers across the South East.
They are looking for a Field Engineer to join their Technical Services team, providing on‑site support, break/fix repairs, and hardware installations across Kent, Surrey, and Sussex.
This is a mobile role, so being based around the Tonbridge area would be ideal to cover the region effectively. It is a practical, hands‑on position, well suited to someone who enjoys being out in the field, solving problems, and working independently while still being part of a wider team.
What You Will Be Doing
- Attending customer sites to carry out break/fix repairs on laptops, desktops, and IT hardware
- Installing and de‑installing equipment as required
- Diagnosing hardware issues and resolving them efficiently on‑site
- Updating job details accurately before leaving each site
- Managing parts – ensuring they are labelled and returned correctly
- Staying in regular contact with the scheduling / coordination team
- Providing a professional, clear, and reassuring experience for customers
- Ensuring devices are either fully working or that clear next steps are communicated
What We Are Looking For
Essential
- Full UK driving licence
- Previous experience in a field‑based IT support or hardware repair role
- Strong knowledge of laptop and desktop hardware (break/fix)
- Ability to work independently and manage your own schedule
Desirable
- CompTIA A+ or similar certification
- Experience with server hardware repairs
- Knowledge of server environments or infrastructure
- Relevant site certifications (e.g. CSCS card)
The Role in Practice
This is a structured field role with clear expectations around service levels and organisation.
- You will typically start your day on the road, heading to your first job
- You will manage multiple visits per day across your region
- You will be trusted to manage your time, communicate effectively, and represent the business professionally
The Type of Person Who Will Do Well Here
- Practical and hands‑on – you enjoy fixing things properly
- Organised – you keep records accurate and up to date
- Reliable – you do what you say you will do
- Customer‑focused – you care about the end experience, not just the task
Package
- £28,000 salary
- Company vehicle provided
- Field‑based role covering Kent, Surrey, and Sussex
- Supportive team environment with clear structure and expectations
If you are currently in a field role and want something stable, structured, and customer‑focused then this is well worth a conversation.
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