Industrious Recruitment are seeking a Field Based Engineer to cover the Chester area.
This is an exciting opportunity to join a leading company within their field.
Duties
- To achieve Company KPI's of First Time Fix Rate.
- To achieve Company KPI's for Mean Time Between Failure.
- To achieve Company KPI's of Car Stock accuracy.
- To achieve Company KPI's of implementation of ECR's and TB's.
- To achieve Company KPI's of performing PMI's promptly.
- To provide effective Technical Phone Support.
- To provide 1st level IT support for any products that are part of the companies customer solution.
- Work hand in hand with customer IT team to maintain and manage the customer IT solution.
- FSE's must ensure that they introduce themselves to the senior member of the client staff at the start of each site visit.
- Confirmation of fault details / circumstances etc. must be ascertained prior to commencing work on the equipment.
- If work is required on another analyser at site being attended, then admin must be informed prior to any work taking place.
- Customer must be periodically kept informed of any changes to estimated completion time.
- You should communicate with your Regional Field Service Manager (RFSM) at least weekly to keep abreast of activity in your area.
Essential Requirements
- Must hold a full driving licence
- HND (HNC with relevant experience) or equivalent in electronic and mechanical engineering
- Hydraulic and pneumatic principles
- Exceptional technical fault-finding skills
- The ability to read and understand technical diagrams
- Customer focused - should strive to exceed customer requirements
- Good and effective written and verbal communicator
- Job flexibility & willingness to travel - support of peers and juniors throughout the UK, Ireland and Northern Ireland may be required
- Good working knowledge in MS Windows
- Track record of supporting IT as part of the provided solution
- Network certification General knowledge in MS Office products, Outlook, Word, Excel and PowerPoint
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