Field Service Engineer

Company: Industrious Recruitment
Apply for the Field Service Engineer
Location: Chester
Job Description:

Industrious Recruitment are seeking a Field Based Engineer to cover the Chester area.

This is an exciting opportunity to join a leading company within their field.

Duties

  • To achieve Company KPI’s of First Time Fix Rate.
  • To achieve Company KPI’s for Mean Time Between Failure.
  • To achieve Company KPI’s of Car Stock accuracy.
  • To achieve Company KPI’s of implementation of ECR’s and TB’s.
  • To achieve Company KPI’s of performing PMI’s promptly.
  • To provide effective Technical Phone Support.
  • To provide 1st level IT support for any products that are part of the companies customer solution.
  • Work hand in hand with customer IT team to maintain and manage the customer IT solution.
  • FSE’s must ensure that they introduce themselves to the senior member of the client staff at the start of each site visit.
  • Confirmation of fault details / circumstances etc. must be ascertained prior to commencing work on the equipment.
  • If work is required on another analyser at site being attended, then admin must be informed prior to any work taking place.
  • Customer must be periodically kept informed of any changes to estimated completion time.
  • You should communicate with your Regional Field Service Manager (RFSM) at least weekly to keep abreast of activity in your area.

Essential Requirements

  • Must hold a full driving licence
  • HND (HNC with relevant experience) or equivalent in electronic and mechanical engineering
  • Hydraulic and pneumatic principles
  • Exceptional technical fault-finding skills
  • The ability to read and understand technical diagrams
  • Customer focused – should strive to exceed customer requirements
  • Good and effective written and verbal communicator
  • Job flexibility & willingness to travel – support of peers and juniors throughout the UK, Ireland and Northern Ireland may be required
  • Good working knowledge in MS Windows
  • Track record of supporting IT as part of the provided solution
  • Network certification General knowledge in MS Office products, Outlook, Word, Excel and PowerPoint

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Posted: April 29th, 2026