This is a mid-level IAM Engineer role focused on identity operations across a hybrid Microsoft environment. You will support secure access, user lifecycle management, and continuous improvement of identity processes within a structured environment where IAM is a core security function.
What’s in it for you:
- Exposure to a mature IAM function with ownership of BAU and optimisation work
- Opportunity to develop automation skills (PowerShell, ServiceNow)
- Clear progression into more advanced IAM and security engineering roles
Responsibilities
- Support Joiner, Mover, Leaver (JML) processes in line with SLAs and security policies
- Handle ServiceNow requests including access changes and user updates
- Troubleshoot identity and access issues across systems
- Support access reviews and permissions rationalisation
- Ensure alignment with internal security policies and Zero Trust principles
- Contribute to automation of identity processes using PowerShell and ServiceNow
- Identify inefficiencies and recommend process improvements
- Act as an escalation point for 2nd Line Support and JML teams
- Collaborate with security and technical teams to provide IAM guidance
Skills / Experience
- Strong experience with Active Directory and Microsoft Entra ID (Azure AD)
- Experience administering Microsoft 365 (Exchange Online, Teams, SharePoint)
- Understanding of RBAC, Least Privilege, and Zero Trust
- Experience with ITSM tools (ServiceNow preferred)
- Ability to troubleshoot authentication and authorisation issues in hybrid environments
- Strong communication and stakeholder management skills
- Eligibility for SC Clearance (active clearance desirable)
- Exposure to enterprise-scale IAM in a security-focused environment
- Development of automation and scripting skills
- Clear progression into advanced IAM/security roles
- Work within a regulated environment (ISO27001, ITIL aligned)
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