Role Description
At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our clients to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at UST.com.
Summary
The Data Center Technician will be responsible for supporting and maintaining server, storage, and networking infrastructure within customer data centers. This role requires strong hands‑on technical expertise, attention to detail, and the ability to troubleshoot and resolve hardware and connectivity issues while ensuring adherence to operational and safety standards.
The Opportunity
UST is looking for a skilled Data Center Technician to manage day‑to‑day data center operations, support infrastructure reliability, and collaborate with cross‑functional teams. The role involves working on hardware installations, cabling, troubleshooting, and contributing to continuous improvement through documentation and knowledge sharing.
Key Roles & Responsibilities
- Perform rack & stack activities including mounting servers, switches, and storage devices.
- Prepare, stage, set up, and execute hardware startups and shutdowns.
- Handle cabling activities including patching, labeling, and managing fiber and copper cables.
- Diagnose, troubleshoot, and resolve hardware and network‑related issues.
- Replace faulty components such as HDDs/SSDs and perform system upgrades.
- Conduct post‑installation checks ensuring proper grounding, labeling, and cabling.
- Decommission hardware and support refresh activities like OS rebuilds and memory upgrades.
- Manage inventory, shipping/receiving, and asset tracking.
- Escort and supervise third‑party vendors ensuring compliance with security protocols.
- Follow incident management and escalation procedures.
- Maintain documentation including SOPs, KB articles, and process updates.
- Ensure adherence to safety standards and participate in safety briefings.
- Complete assigned tasks within defined SLAs and KPIs.
- Collaborate with team members and communicate effectively with stakeholders.
What You Need
- 2–5 years of experience as a Data Center Technician or similar role.
- Strong technical knowledge of servers, storage, and networking hardware.
- Hands‑on experience with cabling, hardware installation, and troubleshooting.
- Ability to work independently and in a team environment.
- Strong analytical and problem‑solving skills.
- Good communication skills and a proactive attitude.
- Physical ability to lift equipment, work on ladders, and operate in data center environments.
Required Skills
- Data center operations and hardware support
- Rack & stack and cabling management (fiber and copper)
- Network support, monitoring, and incident management
- Troubleshooting and diagnostics of servers and network devices
- Familiarity with tools such as crash carts, cable testers, and label makers
- Windows OS experience
Desired Skills
- CompTIA A+, Server+, or equivalent certifications
- CCENT / CCNA certification
- MCP / MCSE certification
- Scripting knowledge (PowerShell, Python, Bash)
- Familiarity with HPE, Dell, Cisco, Aruba hardware
- Understanding of ITIL processes
Qualifications
- Associate degree in Computer Science, Information Technology, Computer Engineering, or equivalent experience
Equal Employment Opportunity Statement
UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
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