Job Title: Field Service Engineer
Industry: Warehouse Automation
Location: Hybrid
Salary: Up to £50k basic (with overtime you can earn between £60 - 65k) + company van
THE ROLE
The Field Service Engineer will provide on‑site service, maintenance and repair of equipment at customer locations, ensuring minimal downtime and maximum performance. This role requires technical expertise, effective problem‑solving skills and a customer‑focused approach to deliver exceptional service and uphold company standards.
DUTIES & RESPONSIBILITIES
Service, Maintenance & Project Support
- Perform scheduled preventive maintenance on a wide range of equipment to ensure reliable operation.
- Diagnose, troubleshoot and repair equipment faults on‑site in a timely manner.
- Conduct root cause analysis and implement effective solutions to minimise future issues.
- Install and commission new equipment, ensuring full functionality and compliance with customer requirements.
- Provide installation and commissioning support to projects within the business.
WORK ENVIRONMENT & ROLE REQUIREMENTS
Skills and Competencies
- Strong technical problem‑solving skills with a hands‑on approach.
- Excellent communication and customer service skills.
- Ability to work independently and manage time effectively in a fast‑paced environment.
- Attention to detail and ability to complete tasks to a high standard.
- Good organisational skills to maintain accurate records and manage workload.
Additional Requirements
- Full UK driving licence (essential for travel between customer sites).
- Willingness to travel extensively and occasionally stay overnight.
- Availability to participate in an on‑call rota, including weekends and evenings if required.
- Physical ability to handle tools and equipment and work in varied environments.
QUALIFICATIONS & EXPERIENCE
- Proven experience in a field service or maintenance role, ideally within automation.
- Ability to read and interpret technical diagrams, schematics and manuals.
- Experience in diagnosing and repairing mechanical, electrical or automated systems.
- Formal engineering qualification (e.g., HNC, HND, NVQ Level 3 or equivalent).
- Familiarity with field service management software and tools.
SALARY PACKAGE
- Competitive salary of up to £50,000 per annum with the opportunity to significantly increase earnings through overtime, many team members taking home between £60,000 and £65,000.
- Company van provided for business use.
- 25 days annual leave plus bank holidays.
- Company‑sponsored pension scheme.
- Holiday trading scheme and life assurance.
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