Appcharge is a leading direct‑to‑consumer platform for app publishers. We help publishers sell digital goods directly to their users – bypassing traditional app store commissions and owning the full payment and commerce experience. The result: higher margins, better flexibility, and a more direct relationship with end users. Backed by $89M from leading investors and operators, we’ve grown 14x in the past year and now process over half a billion dollars annually. We’re building the infrastructure that lets modern app businesses take back control of monetization – at scale.
As a Senior Account Manager, you will play a critical role in shaping how our clients experience Appcharge. Beyond managing accounts, you will act as a strategic partner and trusted advisor, responsible for building deep, durable relationships grounded in proactive communication, credibility, and consistent value delivery. Your success will be defined not just by retention and growth, but by the strength of client trust, quality of engagement, and depth of partnership you establish across your portfolio.
Responsibilities
- Own and develop high‑trust relationships with a portfolio of key clients, becoming their primary strategic partner and advocate within Appcharge.
- Establish structured, proactive communication rhythms (QBRs, strategic reviews, executive alignment) to ensure transparency, alignment, and confidence at all levels of the client organisation.
- Build credibility through deep understanding of each client’s business model, monetisation strategy, and success metrics, positioning yourself as a trusted advisor rather than a vendor contact.
- Drive product adoption and long‑term value by developing tailored success plans aligned to client goals and continuously reinforcing ROI.
- Identify and navigate stakeholder dynamics, building multi‑threaded relationships across decision‑makers and influencers to strengthen account resilience.
- Act as the voice of the client internally, collaborating closely with product, engineering, and support teams to deliver a seamless, high‑quality experience.
- Proactively surface risks, manage expectations, and resolve challenges with clarity, ownership, and strong communication discipline.
- Continuously identify opportunities to expand partnerships by aligning Appcharge capabilities with evolving client needs.
Requirements
- 3–5 years of experience in a client‑facing B2B role, with a strong track record in account management within gaming or mobile.
- Demonstrated ability to build and sustain trusted client relationships, particularly with senior stakeholders.
- Exceptional communication skills — structured, proactive, and precise — with the ability to influence and align both internally and externally.
- Strong commercial acumen and a data‑driven approach to demonstrating value and guiding client decisions.
- Experience managing complex accounts with multiple stakeholders and competing priorities.
- High ownership mindset, with the ability to independently manage accounts across the full lifecycle (onboarding → growth → renewal).
- Fluency in English, London‑based.
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