Regional Domain Manager, Drivers - Western Europe
We are looking for a strategic and impact-driven Regional Domain Manager, Driver Operations to lead Bolt’s Driver Operations across multiple markets in the region. This is a high-impact role, accountable for driving the rollout and measurable impact of central Driver Operations initiatives at the regional level. You will ensure that central programs across Driver Acquisition, Engagement, Rewards & Loyalty, Quality, Driver Experience, Funnel Management, and Community Engagement are executed with excellence. Location: London, United Kingdom
About the role
You’ll take the lead on regional Driver Domain KPIs, owning performance end-to-end and driving markets to hit ambitious OKRs. Acting as the critical link between local and central teams, you’ll cut through blockers, create alignment and keep execution moving at pace. This role is built for someone who thrives on accountability, loves bringing teams together, and is motivated by delivering meaningful results at scale.
Main tasks and responsibilities
- Drive execution excellence of central Driver Ops programs across the region, ensuring initiatives in acquisition, engagement, loyalty, quality, funnel management, and community engagement are implemented effectively and achieve defined targets.
- Translate global strategies into clear regional plans, defining ownership, timelines, success metrics, and governance structures to ensure consistent execution across all markets.
- Own regional Driver Domain KPIs and OKRs, rigorously track performance, root-cause underperformance, and drive corrective actions to ensure delivery against acquisition, activation, quality, and engagement goals.
- Act as the key interface between central and local teams, cascading priorities and frameworks while providing structured feedback on market insights, regulatory risks, and operational constraints to influence global program design.
- Lead prioritisation and governance across the region, resolving trade-offs with GMs and central teams to focus resources on highest-ROI initiatives aligned with global objectives. Build regional capability and knowledge sharing, upskilling local Driver Ops teams, driving adoption of tools and playbooks, and fostering cross-market learning to scale best practices and improvements.
- Build regional capability and knowledge sharing, upskilling local Driver Ops teams, driving adoption of tools and playbooks, and fostering cross-market learning to scale best practices and improvements.
About you
- 7+ years of experience in operations, program management, or category ownership with regional or multi-country scope, delivering measurable business impact.
- Strong expertise in operations or supply-side marketplace management, including acquisition, quality improvement, engagement, loyalty, and supply flywheel acceleration.
- Proven ability to execute global programs at scale, translating strategy into structured action plans with clear accountability and measurable results.
- Highly analytical and commercially minded, with experience managing budgets, incentives, ROI trade-offs, and performance dashboards to drive business outcomes.
- Excellent stakeholder management and communication skills, with experience aligning senior leaders, central teams, and local market operators around shared objectives.
- High ownership and execution drive, comfortable operating in ambiguity, setting structure where needed, and ensuring initiatives stay on track in fast-moving environments.
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