Salesforce Field Service Lead (UK & Ireland)

Overview

Role Title: Head of Salesforce Field Service (UK & Ireland)

Location: London (Birmingham or Manchester considered)

Salary: Competitive salary and package dependent on experience

Career Level: Senior Manager

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Accenture is recognized worldwide year after year not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

About The Role

We are seeking an experienced Head of Salesforce Field Service to lead and grow our Salesforce Field Service capability across the UK and Ireland. This is a senior leadership and subject‑matter expert role, combining deep platform expertise, industry insight, and trusted‑advisor engagement with complex, asset‑intensive organisations.

You will shape Field Service strategy, support major transformation programmes, and act as a go‑to authority for Salesforce Field Service across pre‑sales, discovery, design, and delivery.

Responsibilities

• Own and lead the Salesforce Field Service proposition for the UK & Ireland market, acting as the senior point of expertise across engagements
• Set standards and best practice for Field Service discovery, solution design, and delivery approach
• Provide senior Field Service input into bids and pursuits, including solution shaping, effort estimation, staffing models, and commercial diligence
• Partner closely with sales, solution architecture, and delivery leadership to ensure propositions are credible, scalable, and value‑led
• Act as a trusted advisor to senior client stakeholders, helping them define practical, outcome‑focused Field Service roadmaps aligned to business value rather than technology alone
• Challenge assumptions, manage delivery risk, and guide clients on realistic MVPs, phasing, and integration complexity in Field Service transformations
• Lead or assure Field Service discovery and blueprint phases, covering operating model, process, data, integration, and platform architecture
• Ensure solutions leverage Salesforce Field Service capabilities appropriately, balancing configuration vs. customisation and avoiding unnecessary technical debt
• Provide senior SME oversight during delivery phases, supporting teams with design decisions, delivery planning, and risk management
• Mentor and support architects, delivery leads, and consultants within the Field Service capability, helping build long‑term organisational depth
• Work closely with Salesforce and internal centres of excellence to stay aligned with product roadmap, emerging capabilities, and industry accelerators

Essential Skills

• Deep expertise in Salesforce Field Service, including discovery, design, and large‑scale implementation
• Proven experience operating as a senior SME and trusted advisor on complex Field Service or asset‑centric transformations
• Strong background in pre‑sales solutioning, including estimation, pricing input, and delivery shaping
• Ability to bridge business outcomes and technical architecture, influencing both executives and delivery teams
• Experience working across onshore/offshore delivery models

Desirable

• Experience in utilities, resources, infrastructure, or other field‑force‑heavy industries
• Exposure to large‑scale integrations (e.g. ERP, asset management, workforce management)
• Thought leadership or contribution to Field Service propositions, assets, or alliance materials

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first‑class services we are known for.

Closing Date for Applications: 31/05/2026

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

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