Regional Service Manager

Overview

Better places, thriving communities. Make a Real Impact in Fire & Security Service Delivery

To deliver a first class efficient, reliable and operationally effective regional service team, build and develop the existing customer service base, ensure maximum revenue generation whilst maintaining best in class health and safety compliance. To provide clear leadership of the regional team with clear communication of and adherence to company policies.

Why This Role?

• Lead with Purpose: You will inspire and empower a talented team of engineers and schedulers, ensuring our customers receive best-in-class service—every time.
• Drive Change: Your ideas and leadership will directly influence how we deliver, improve, and grow our regional service offering.
• Grow Your Career: We invest in our leaders with ongoing training, clear progression paths, and opportunities to shape the business.
• Make a Difference: Your work keeps people and property safe, every day.

Key Responsibilities & Accountabilities

• To be responsible and accountable for the operational service delivery in your region, meeting PPM compliance targets and ensuring adherence to corrective SLA's of customer and the NSI
• Responsible for Regional P&L and profitability in accordance with agreed target parameters
• Build & Develop Teams: Recruit, coach, and develop engineers and support staff, fostering a culture of collaboration, accountability, and continuous improvement.
• Innovate & Problem-Solve: Analyse performance data, implement best practices, and lead initiatives to improve first-time fix rates, SLA performance, and customer satisfaction.
• Be the Customer Advocate: Act as the escalation point for customer needs, ensuring swift resolution and proactive communication.
• Champion Safety & Sustainability: Lead on health, safety, and environmental compliance, ensuring our teams work safely and responsibly.
• Collaborate & Communicate: Chair regular team meetings, share insights, and ensure everyone is aligned with our mission and values.

What You'll Bring

• Proven experience managing service teams in a fast-paced, customer-focused environment (fire & security or related sectors preferred)
• Commercial acumen and a track record of delivering results.
• Inspirational leadership style—energy, drive, and a passion for developing people, you will need this in abundance.
• Calm, solutions-focused approach under pressure.
• Excellent communication and stakeholder management skills
• Commitment to safety, quality, and continuous improvement

What We Offer

• Competitive salary, bonus, and benefits package.
• Company vehicle or car allowance
• Ongoing professional development and leadership training
• Supportive, inclusive, and ambitious team culture
• The chance to make a real difference in people\'s lives.

Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you require reasonable adjustments during the recruitment process, please let us know how we can help.

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