Claims Operations Technician

Overview

We are recruiting for a Claims Operations Technician on behalf of a leading Lloyd’s Syndicate. The role will suit a school leaver or graduate with a strong academic background (good A Levels or equivalent or minimum 2:1 degree) who is interested in pursuing a career in the Lloyd’s/London Market.

Key Responsibilities

• Assisting to identify and implement claims operational support requirements.
• Liaising with external parties such as brokers, loss adjusters, DXC, TPAs and lawyers.
• Resolving claims processing errors.
• Co-ordinating the outsourced peer review process and internal claim reviews.
• Preparing and presenting claims data for monthly and quarterly reporting.
• Taking part in internal and external audits.
• Maintaining the in-house claims system and ECF.
• Working alongside Claims Operations Manager to complete due diligence/contracts for proposed TPA’s and monitoring sign off progression.
• Assisting Claims Operations Manager with day-to-day management of delegated claims.
• Assisting in the (re)approval, administration, monitoring and management of third parties with claim handling authority.
• Reviewing and approving claims bordereaux and cash calls.
• Co-ordinating audits and visits of TPAs and monitoring follow up on remedial action.
• Completing loss fund management.
• Assisting Claims Operations Manager in collating and reporting Major Loss Ultimates.

Key Requirements

• Preferred exposure or internship experience to the Lloyd’s/London Market
• Good written and verbal communication skills.
• Strong understanding of the market and wider environment, including changing political and social environment and potential impacts on the company.
• Understanding of issues or risks in the ability to achieve business plans.
• Establishing and maintaining relationships with senior partners, as well as peers across the market, including Lloyd’s and LMA.

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