Job Description
Rate of pay: £16.99 per hour
Incentives: Potential performance‑related bonus up to 20% following probationary period.
Shift Patterns (36 hours per week)
- Sunday to Thursday 6am to 2pm
- Sunday to Thursday 7am to 3pm
- Sunday 10am to 6pm, Monday to Thursday 11am to 7pm
- Sunday 10am to 6pm, Monday to Thursday 12pm to 8pm
During peak trading periods (up to 20 weeks) you will also be required to work an additional 4 or 6 hour shift per week, which will be paid additionally and booked in advance.
Training
A comprehensive 5-week onsite induction in Leicester (Monday to Friday 8am-4pm) starting 18th May 2026.
Location
Hybrid working at Radar Road Contact Centre, Leicester (LE3 1UF); at least one day per week onsite.
Responsibilities
- Deliver professional support in Hebrew and English across phone, email, WhatsApp and live chat.
- Support customers with a range of enquiries, from orders to account questions, aiming for effective resolution.
- Work with internal teams to investigate and resolve queries quickly.
- Use internal systems to keep accurate records, maintaining attention to detail and looking for process improvements.
- Build lasting relationships by being honest, showing empathy, and providing a high level of care.
- Handle challenging conversations with a calm, professional manner to ensure positive interactions.
Qualifications
- Fluency in Hebrew (written and spoken).
- Strong English skills.
- Previous experience in a customer‑facing role or contact centre.
- Problem‑solving mindset with strong attention to detail and quick thinking.
- Tech savvy – confident using computer systems and CRM platforms, quick to learn new tools.
- Positive, proactive, professional attitude with genuine passion for helping people.
About International
Our international reach is growing faster than ever. From the UK we serve over 1.5 million customers across 130 countries. As we expand through partnerships in the US and new stores across India, our Leicester‑based International team is looking for people to help us grow.
Right to work and sponsorship
Successful candidates are required to evidence their right to work in the UK before commencement of employment. This role is not typically considered for sponsorship under the Skilled Worker route.
Candidate screening
All successful applicants will be subject to criminal and credit checks. Candidates must not have had an unsuccessful application for a similar role within the last 6 months.
Our Commitment to Diversity, Equity, and Inclusion
NEXT is a Disability Confident Level 2 employer. We’re committed to building an inclusive, inspiring workplace where everyone feels respected, valued, and has a true sense of belonging.
Benefits
- 25% off most NEXT, MADE, Lipsy, Gap, and Victoria's Secret products.
- Quarterly bonuses.
- Free parking on authorised sites.
- Early VIP access to sale stock.
- Access to fantastic discounts at our Staff Shops.
- 10% off most partner brands & up to 15% off Branded Beauty.
- Restaurants with great food at amazing prices.
- Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform.
- Access a digital GP and other free health and wellbeing services.
- Sharesave scheme.
- Financial well‑being support.
- Direct to Work discount online and in‑store.
- Support networks for empowerment and celebration.
- Wellhub – discounted flexible monthly gym memberships.
Conditions apply to all benefits. These benefits are discretionary and subject to change.
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