Overview
JAGGAER is the world’s leading provider of comprehensive spend management solutions with 2,000 customers connected to a network of 3.7 million suppliers in 70 countries, served by offices located in North America, Latin America, throughout Europe, the United Kingdom, Australia, Asia and the Middle East. JAGGAER offers complete SaaS‑based Source‑to‑Pay solutions with advanced capabilities and embedded intelligence to transcend the customer experience and simplify the complex enabling unparalleled adoption and customer outcomes. JAGGAER has pioneered spend solutions for over two decades and continues to lead the innovation curve by listening to customers and analyzing the market. Our solution suites are trusted by the world’s largest manufacturing, education, healthcare, pharmaceutical, retail, consumer package goods, transportation & logistics, business services, construction, utility companies, and public service organizations.
www.jaggaer.com
Principal Responsibilities
- Supporting and handling technical issues for our customers and their suppliers in our company software.
- The connection point between customers and other departments (Development, Project management, Professional services, etc.).
- Analyzing customer and project‑specific interfaces and workflows.
- Customer relationship and escalation management on your own responsibility.
- Responsible for processes and knowledge of inhouse‑solutions.
- Working hours: 9AM – 6PM, Monday‑Friday.
- Ability to translate technical knowledge and concepts to non‑technical people.
Position Requirements
- Good understanding of business processes and proficient computer skills.
- Strong customer focus, communication skills and high stress‑resistant.
- Ability to learn quickly and willingness to do so.
- Creative, solution‑oriented, and able to work autonomously.
Our Offer
- A positive and fun work environment in a young and motivated team.
- Short communication channels and room for your creative ideas.
- An international, professional environment with exciting opportunities.
- An open‑minded and dynamic corporate culture, training, and development.
- International and professional environment with global career opportunities. Social and friendly office located in the heart of Farringdon, London.
- Trust‑based flexible work culture, and rewarding commission and bonus schemes.
- Work from abroad policy for up to one month per year, birthday day off, and two extra paid leave days for volunteering, private health insurance, dental insurance, health‑cash plan, and cycle‑to‑work scheme.
- Office breakfast every Wednesday, office drinks every Thursday, and summer and winter parties.
JAGGAER is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based on race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics.
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